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Dynamics App for Outlook + Team Member License

  • 1.  Dynamics App for Outlook + Team Member License

    SILVER CONTRIBUTOR
    Posted 6 days ago
    Does anyone know if the team member license structure supports the Dynamics App for Outlook? Technically the team member wouldn't be editing the record in CRM but having the app would allow them to track an email to the timeline of a record in CRM. Would this be a supported use case for a team member?

    #CustomerEngagement
    #Admin

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    Rosemarie Cordell
    Business Analyst
    NEWBERG OR
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    CRMUG Summit - Post


  • 2.  RE: Dynamics App for Outlook + Team Member License

    TOP CONTRIBUTOR
    Posted 5 days ago
    @Rosemarie Cordell,

    The answer I have received from Microsoft is that it does.

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    BR,
    Niels
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  • 3.  RE: Dynamics App for Outlook + Team Member License

    TOP CONTRIBUTOR
    Posted 5 days ago
    Hi @Rosemarie Cordell, we have users that have a Team Members licence and are using the App for Outlook.  We're on CRM Online v9x Customer Engagement.

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    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
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    CRMUG Summit - Post


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