Customer Engagement & Dynamics CRM Forum

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Texting Solution Provider

  • 1.  Texting Solution Provider

    Posted 9 days ago
    Hi -

    Does anyone recommend a good texting platform that integrates w/ Dynamics CRM without a bunch of custom work?

    Thanks!

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    Fara Yoder
    Director of CRM Data
    Houston Texans
    Houston TX
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  • 2.  RE: Texting Solution Provider

    SILVER CONTRIBUTOR
    Posted 8 days ago
    Power Objects has a product, but you will still need a provider like Twilio  https://powerobjects.com/powerpacks/powersms/

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    David Craig
    Senior Dynamics CRM Application Specialist
    Blue Cross Blue Shield of Kansas City
    Kansas City MO
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  • 3.  RE: Texting Solution Provider

    TOP CONTRIBUTOR
    Posted 8 days ago
    Edited by Mike Hammons 8 days ago
    Hi Fara,

    Dynamics 365 Omnichannel has support for SMS integration into the Customer Service application. It uses Twilio as the provider.

    Configure SMS channel for Twilio | Microsoft Docs

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    Mike Hammons
    Director, Business Intelligence
    HSO
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  • 4.  RE: Texting Solution Provider

    TOP CONTRIBUTOR
    Posted 8 days ago
    We use Click Dimensions, if you already use them, you just need to add a connector within Click Dimensions settings to Twilio. It's very affordable and works well.

    https://clickdimensions.com/solutions-features/sms-text-messaging/

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    Tim Dailey
    Sr Marketing CRM Administrator
    Starkey Hearing Technologies
    The CRM Dude (freelance consultant)
    Victoria MN
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  • 5.  RE: Texting Solution Provider

    Posted 7 days ago

    I would recommend D365 Omnichannel for SMS Integartion as well.

     

    Sent from Mail for Windows 10

     






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