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Skype vs. Teams Phone Integration

  • 1.  Skype vs. Teams Phone Integration

    Posted Jan 11, 2019 11:18 AM
    We have a user who wants to click on a link in CRM and make an outgoing call.  CRM in I/E automatically makes the phone call if the user has Skype installed, however Teams is the new software from Microsoft and we would like to have it use Teams instead of Skype.

    We are using version 8.2 on premise.  Does anyone know if there is a system setting or other supported way to make this happen?

    Thanks much.


    Donna Liotta
    Manager Business Applications
    National Safety Council
    Itasca IL

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