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#Customer Engagement - ClickLearn

  • 1.  #Customer Engagement - ClickLearn

    Posted 10 days ago

    I am using ClickLearn SW to create informational videos/trainings for CRM D365.  Wondering if any of you are doing the same. If not ClickLearn, what are you using for training materials?  Most interested to learn how you entice your audience to use the materials.   I have over 1000 Users and only a small portion have viewed the videos.

    Jeanne Pfluke
    Thermo Fisher Scientific

  • 2.  RE: #Customer Engagement - ClickLearn

    Posted 9 days ago
    Edited by Allison Briden 9 days ago
    I made my own training videos using Camtasia software. We incorporate quiz questions in the videos to check users' comprehension of the content.
    We post the videos on Screencast where we can see they they watched the content and quiz results.
    Users are required to watch the videos and take the quiz before they are granted Write access to CRM D365.

    Allison Briden
    Business Systems Analyst
    Energy Trust of Oregon
    Portland OR

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