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Track to Dynamics (Undeliverable) all of a sudden showed up in our Cases

  • 1.  Track to Dynamics (Undeliverable) all of a sudden showed up in our Cases

    TOP CONTRIBUTOR
    Posted Nov 01, 2021 04:17 PM
    On Dec 30th around 11:00 PST we started getting thousands of emails that were marked as Tracked to Dynamics (Undelivered) in the past.  We were OK with them not come in, but we never knew why they didn't come in.  So when our users came in this morning we had a bunch of new cases, some actually being duplicates of email that we had gotten and received cases for.  

    Does anyone know of anything that happened this weekend that could have caused it?

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    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
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