US - Massachusetts - Boston - CRM

Winning the 21st Century Customer - Join Microsoft in NYC or Cambridge

  • 1.  Winning the 21st Century Customer - Join Microsoft in NYC or Cambridge

    Posted Apr 21, 2016 09:25 AM

    CRMUG Members - Check out this great event hosted by Microsoft!  


    Winning the 21st Century Customer

    In today’s technology-driven, connected world, delivering a great customer experience is more essential than ever to differentiating your business, building loyalty, and maintaining your reputation.  

    Can you confidently say you are leveraging every outlet available to you to give your customers that experience?  And are you arming your workforce with the ability to efficiently do the same?

     Join us, and see how the latest tools in the Microsoft Dynamics CRM Online solution, together with the power of the Microsoft Cloud, can have you answering those questions with a smile on your face and more customers in your pocket.

     This informational session hosted by experts from Microsoft, will show you the latest developments in customer relationship technology, including:

     ·         Making customer engagement predictive by leveraging internal and external data to identify patterns, trends, cross-sell recommendations, sentiment analysis, and more

    ·         Personalizing and improving customer experiences by engaging them at the right time, in the right place, in the right way throughout the journey

    ·         Increasing engagement and productivity across all your employees with easy access to consistent, authoritative and searchable customer knowledge

    ·         The ability to build full, offline mobile capabilities for phones and tablets, as well as create task-based mobile apps so your employees can more efficiently focus on and win customers wherever they are

    ·         How to have a single, unified solution for customer service across self-service, agent assisted service and field service

    Space is limited, so please Register Today to reserve your seat.  We look forward to seeing you!


     April 26, 2016 - Cambridge


    255 Main Street
    Cambridge, MA 02142


    May 3, 2016 - NYC


    11 Times Square
    8th Ave b/w 41st & 42nd Streets
    New York, NY 10036


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    Microsoft Corporation
    One Microsoft Way
    Redmond, WA 98052 USA

    Gretchen Ingbretson
    CRMUG Chapter Manager
    Dynamic Communities, Inc.
    Tampa FL

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