US - Texas - Houston - CRM

  • 1.  SLA Timer

    GOLD CONTRIBUTOR
    Posted May 17, 2019 11:01 AM
    One of the users with system Admin rights created SLA  for first response in email entity and added time, but it is only working for his emails.

    Please advise on how we can get this to work fr other users(System Admins).

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    Regards,
    Geethika L
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