Customer Engagement & Dynamics CRM Forum

Question about Sales Insights and Email Engagement

  • 1.  Question about Sales Insights and Email Engagement

    Posted 21 days ago
    I just wrote a post on my blog about how you can follow emails inside Dynamics 365 using Email Engagement and to my surprise it is not possible to follow links that are inserted using Email Templates in Dynamics 365. Do you have any idea why this is and if Microsoft is planning on updating this feature?

    For more information check out my blog post and video Tracking opens and clicks of Dynamics 365 emails.

    Illugi Hjaltalín
    Dynamics 365 CE Consultant
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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