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inline image in Knowledge Article

  • 1.  inline image in Knowledge Article

    SILVER CONTRIBUTOR
    Posted 16 days ago
    Hello,
    I have CRM365 online, 9.1
    Users use Customer Service Hub to add Knowledge article. The challenge is that they can copy and paste images.
    example:

    Images wont show at all after save. I can add a web resource, then add image to it. But users wont have access to customization/web resource.
    Any thoughts?

    ------------------------------
    Mohamad Idlepi
    CRM Development Manager
    Cineplex Inc.
    Toronto ON
    ------------------------------
    Conference-CRMUG_200x200


  • 2.  RE: inline image in Knowledge Article

    GOLD CONTRIBUTOR
    Posted 16 days ago
    Hi Mohamed,

    While reading your post i recalled a tip I had read on CRMTipoftheDay.
    https://crmtipoftheday.com/1254/design-dynamics-365-email-templates-with-the-new-email-editor/

    I think that in wave 2 this will be available to for copy paste.

    ------------------------------
    Alexandros Miaris
    CRM Consultant
    Dixons Carphone
    Peristeri
    ------------------------------

    Conference-CRMUG_200x200


  • 3.  RE: inline image in Knowledge Article

    SILVER CONTRIBUTOR
    Posted 11 days ago
    Hello Alex
    Thank you for below ​answer
    But that applies for eMail template not Knowledge article
    Any more thoughts ?
    Thanks

    ------------------------------
    Mohamad Idlepi
    CRM Development Manager
    Cineplex Inc.
    Toronto ON
    ------------------------------

    Conference-CRMUG_200x200


  • 4.  RE: inline image in Knowledge Article

    SILVER CONTRIBUTOR
    Posted 4 days ago
    Hi Mohamad,

    This was a source of frustration when we started to use Knowledge Articles. An inline image enhancement for Customer Service knowledge articles is planned for Wave 2, however is not in preview yet.

    What's new and planned for Dynamics 365 Customer Service

    We are holding off on using knowledge articles until this is available as the maintenance is too problematic, and we haven't found any workarounds.

    ------------------------------
    Marcus Cadena
    Crow Wing County
    Brainerd, Minnesota
    ------------------------------

    Conference-CRMUG_200x200


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