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Email Tracking More Than I Want

  • 1.  Email Tracking More Than I Want

    SILVER CONTRIBUTOR
    Posted 17 days ago
    Hello.

    We are using the D365 App for Outlook and it works great, however, recently I have noticed that if an email that is marked "Set Regarding" that it keeps the entire conversation string in CRM (good), and also if that email is forwarded to someone internally that message continues to update CRM (not as good).

    Is it possible to only have communications back and from from the actual person that the email was set regarding to be tracked in CRM?  I'm trying to avoid filling up CRM with back and forths internally.

    Thanks.

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    Scott Glisson
    CRM Administrator/Business Analyst
    Randall-Reilly, LLC
    Tuscaloosa AL
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  • 2.  RE: Email Tracking More Than I Want

    Posted 16 days ago
    Take a look at the conversation in this thread...
    https://www.crmug.com/crmug/communities/community-home/digestviewer/viewthread?MessageKey=21a3f7a4-1411-4404-b247-48a6ca9f5552&CommunityKey=dc83c23b-ede0-4070-ae7a-dd90859148a6&tab=digestviewer#bm21a3f7a4-1411-4404-b247-48a6ca9f5552

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    Greg Enns
    ERP Coordinator
    Technical Prospects
    Kaukauna WI
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