Anyone experienced the issue when a service account creates and owns the records for a business unit, any user in that business unit can create a new record if they update the current record owned by the service account. We have some java script that auto creates records to help the end users. The process is user completed maintenance work in dynamics 365 online...select save...new record auto creates with the service account as the owner...Work Beautifully.
The issue is when a user completed maintenance work in dynamics 365 online...select save...the new record is never created with the service account as the owner.
Any idea if we missed something in the role set up?
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Sharee Anderson
Information Technology Web Applications Manager
Vertex Aerospace
Madison
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