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Open Chrome Web Page from dynamics 365 app for outlook

  • 1.  Open Chrome Web Page from dynamics 365 app for outlook

    GOLD CONTRIBUTOR
    Posted 21 days ago
    Hello everybody,

    Can a user open starting from the dynamics 365 app for outlook a web page in chrome instead of Internet Explorer?
    (is there a way to change the default browser for the dynamics 365 app for outlook) ?dynamics 365 app for outlook

    thanks & regards

    ------------------------------
    giovanni manunta
    Application Owner MS Dynamics 365 CE

    ------------------------------
    Conference-CRMUG_200x200


  • 2.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    SILVER CONTRIBUTOR
    Posted 20 days ago
    Hi @giovanni manunta,

    The links in the Outlook App​ should follow your "default browser" as how you have set it in Windows. Click on the Windows Start logo in the left bottom corner and without clicking anywhere, start typing "Default App Setting". Please double check what browser is selected there for the specific user. I bet it's IE ;-)

    kind regards,

    ------------------------------
    Rogier Vriezen
    CRM Consultant
    Amsterdam, Netherlands
    ------------------------------

    Conference-CRMUG_200x200


  • 3.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    GOLD CONTRIBUTOR
    Posted 20 days ago

    Hello Rogier,

     

    What you said doesn't work, already tried

     

    Let me know

     

    Giovanni Manunta

    Application Owner MS Dynamics 365 CE




    This e-mail (including attachments) is confidential and may be privileged. Please delete if obtained in error and email confirmation to the sender. Thank you for your cooperation.




    Conference-CRMUG_200x200


  • 4.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    SILVER CONTRIBUTOR
    Posted 20 days ago

    Hi Giovanni,
    That's odd.. I switched a few times between Chrome and Firefox before I wrote my reply above, and clicking the "View Record in Dynamics" button in the Outlook App followed my selection of default app...

    Could it be that your company pushes Internet Explorer, regardless your choice of default app?



    ------------------------------
    Rogier Vriezen
    CRM Consultant
    Amsterdam, Netherlands
    ------------------------------

    Conference-CRMUG_200x200


  • 5.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    GOLD CONTRIBUTOR
    Posted 20 days ago

    Thanks Rogier,

     

    Could be :/ L

     

    In which way can test this à "Could it be that your company pushes Internet Explorer, regardless your choice of default app?"

     

    Giovanni Manunta

    Application Owner MS Dynamics 365 CE

     




    This e-mail (including attachments) is confidential and may be privileged. Please delete if obtained in error and email confirmation to the sender. Thank you for your cooperation.




    Conference-CRMUG_200x200


  • 6.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    SILVER CONTRIBUTOR
    Posted 20 days ago
    Did you try clicking links from other applications? You could try pasting a web address in a word file (make sure it picks up as a hyperlink) and click it. What browser does it open? Does that change when you select a different browser in your default apps area?

    If it still takes you to internet explorer, regardless what browser you select as default, you might wanna contact your IT department.

    good luck!

    ------------------------------
    Rogier Vriezen
    CRM Consultant
    Amsterdam, Netherlands
    ------------------------------

    Conference-CRMUG_200x200


  • 7.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    GOLD CONTRIBUTOR
    Posted 20 days ago

    Hello Rogier,

     

    I made this tests:

     

    I pasted a web link in Notepad++ and I clicked it, page opened in chrome

    I pasted a web link in Excel 2016 and I clicked it, page opened in chrome

     

    I changed the default web app to IE and the I link was opened in IE

     

    Can may be the version of outlook 2016??

     

    Giovanni Manunta

    Application Owner MS Dynamics 365 CE




    This e-mail (including attachments) is confidential and may be privileged. Please delete if obtained in error and email confirmation to the sender. Thank you for your cooperation.




    Conference-CRMUG_200x200


  • 8.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    SILVER CONTRIBUTOR
    Posted 20 days ago
    Edited by Rogier Vriezen 20 days ago

    Ah, so what we know now, is that your Default App setting does work :-) at least for everything outside Outlook 2016. I am on Outlook 365 here, so I can't really reproduce your issue...

    If I find anything on it, I will let you know.

    >>EDIT<<

    and right when I sent my reply, I thought of the following:

    - go back to your Default App settings, scroll down to the bottom and choose: Choose default apps by protocol.

    - search for the HTTP and the HTTPS protocol.

    I think those are still set to Internet Explorer. Try setting those to Chrome and try again (I'd recommend closing/re-opening your Outlook).

    Let me know if that worked!



    ------------------------------
    Rogier Vriezen
    CRM Consultant
    Amsterdam, Netherlands
    ------------------------------

    Conference-CRMUG_200x200


  • 9.  RE: Open Chrome Web Page from dynamics 365 app for outlook

    GOLD CONTRIBUTOR
    Posted 9 days ago
    Hello Rogier,

    I am sorry for the delay in getting back to you
    unfortunately it doesn't work

    Regards

    ------------------------------
    giovanni manunta
    Application Owner MS Dynamics 365 CE
    ------------------------------

    Conference-CRMUG_200x200


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