Hi, definitely having the same request from the end users again and again too.
That being said, it does pose some questions in terms of privacy, and tracking of activity history etc.
AluK S.A. 42-44 avenue de la Gare
Mobile +352 661 455 050
I have been asking this question since CRM2011 in 2013 and now in D365
it would be a useful SysAdmin feature to vet views and dashboards
It is a sorely missed capability for sysadmins and makes it extremely difficult to test when you have a large number of personas. Another facet of being able to login as another user is to help support what they are experiencing and adjust their settings until it is just the way they need it (especially useful for executives who have zero tolerance for doing screensharing sessions). The way that other CRM systems skirt this issue is that they record in the audit log everything that is being done as under the emulation of the user by sysadmin name. Using that approach, audit is able to see who and when access and changes were made and by whom while logged in as another user. I believe this should be limited to only system admins to keep it secure and limited – but if the auditing is appropriately adjusted to track both then it satisfies auditors and identifies who did what.
If you've found this thread useful, dive deeper into User Group community content by role