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Outlook Client address not synching (CRM2013)

  • 1.  Outlook Client address not synching (CRM2013)

    SILVER CONTRIBUTOR
    Posted 5 days ago
    ​Hi

    When synching contacts from Outlook to CRM, the account name populates on the contact record in CRM, but the address does not. Does anyone have a solution for this?

    Thanks
    Jill

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    Jill Miller
    Business Systems Analyst
    ICM Inc
    Colwich KS
    Kansas City Chapter
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  • 2.  RE: Outlook Client address not synching (CRM2013)

    Posted 4 days ago
    Hi Jill,

    If you have not already done so, you will want to make sure that CRM is setup to synchronize the fields.  You can do this from Settings -> Administration --> System Settings, then select the tab for Synchronization.  You'll get a pop-up that looks like this:

    CRM SystemSettings
    Once you click on the Synchronized Fields, it should pop up this view.  Select Contact from the drop down, and make sure you have the fields you want synchronized selected.

    SynchronizationFields

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    Pheng Yang
    Edina Realty
    Edina MN
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