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Disable Skype Click-to-Call Links

  • 1.  Disable Skype Click-to-Call Links

    SILVER CONTRIBUTOR
    Posted 5 days ago
    CRMUG,

    I am wrapping up regression testing for the version 9 upgrade, and I noticed the phone fields now have a Skype click-to-call hyperlink.  We are not currently using Skype, and I have not been able to find a way to disable this in the system.  Here are a couple notes:

    • In the System Settings > General tab, there is a "Set the telephony provider" section which allows me to toggle between (1) Skype and (2) Skype for Business / Lync, but there is no off option.
    • I do not see any browser add-ons creating th links.
    • All the (older) javascript solutions I found online do not appear to work.

    I just want this to appear as text and would prefer not duplicating the values to a text-only field (as some have suggested in other forums).

    Any help would be appreciated!

    Thanks!

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    Kyle Buggie
    Columbus OH
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  • 2.  RE: Disable Skype Click-to-Call Links

    Posted 5 days ago
    Hi Kyle,

    To disable click Settings > Administration > System Settings and on the General tab, Set the IM presence option to Yes or No.



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    Carrie Butler
    Sr. Solution Architect
    Centric Consulting
    Montogomery OH
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