Customer Engagement & Dynamics CRM Forum

Opening an Email in a Case Timeline

  • 1.  Opening an Email in a Case Timeline

    Posted 17 days ago
    Since Wave 1 this year, when we open an email from a Case timeline, it opens in a new window in the lower right corner.  With Wave 2 installed in our Dev environment, we are now having a message that comes up.  We open an email to read it and see who all was on the email, then when we close it we get this message:

    We do not make a change, and we have not done a reply/reply to all.  We just want to close the window.  Has anyone experienced this, and if so, did you find a way to get rid of the message and actually close the window?

    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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