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Blank Columns for 1 User

  • 1.  Blank Columns for 1 User

    TOP CONTRIBUTOR
    Posted 30 days ago
    Hello,
    The oddest behavior is happening for one user only (that I know of).  For some views in D365 there are columns that just don't show data, but for other users and myself, they work normally..  Also when the particular user opens a record with blanked out info in the columns, and then goes back to the view, the data will show.  I've never seen this before.  Does anyone know of a fix?  We cleared cache in Chrome, checked security roles, etc.
    We are on D365 spring release. Thanks!



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    Tim Dailey
    Sr Marketing CRM Administrator
    Starkey Hearing Technologies
    The CRM Dude (freelance consultant)
    New Hope MN
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Blank Columns for 1 User

    TOP CONTRIBUTOR
    Posted 29 days ago

    @Tim Dailey I think it is a bug. I have only noticed it for views on the User entity. Fields like Manager, Primary email and Mobile phone are only sporadic showing even though they contain data​. I'm experiencing the issue as system administrator.



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    BR,
    Niels
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    Academy - Online Interactive Learning from Experts


  • 3.  RE: Blank Columns for 1 User

    TOP CONTRIBUTOR
    Posted 29 days ago
    Hi @Tim Dailey,

    I agree with @Niels Lønberg that it may be a bug - I've seen it at least once before (I believe it was on a sub-grid in the Account entity).

    However, if you're only experiencing it with one user, you may want to check the following:
    • Try logging the user in on a different machine for a user that is not experiencing the issue to see if they have the same experience there
    • Try a completely different browser such as the latest Edge (Chrome has always been the gold standard, so I don't think it would be a Chrome bug - but could have something to do with how the settings on that particular machine)
    • If either of the above look hopeful, maybe a complete uninstall/reinstall of Chrome - or at least a careful review of Chrome add-ins and settings
    ​​

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    Geoff Ables
    Managing Partner
    C5 Insight
    Charlotte NC
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    Academy - Online Interactive Learning from Experts


  • 4.  RE: Blank Columns for 1 User

    GOLD CONTRIBUTOR
    Posted 28 days ago
    Hi, we are experiencing the same issue since last weekend. It is not related to specific users, it is related to data. If no data meets view criteria, the stream in interactive dashboard is blank. I hope it is a bug which will be addressed, I created a support case. Irritating and confusing for users, strange gap between the streams.

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    Zarko Radevic
    Dynamics 365 developer
    Digitale Medier 1881 AS
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    Academy - Online Interactive Learning from Experts


  • 5.  RE: Blank Columns for 1 User

    TOP CONTRIBUTOR
    Posted 28 days ago
    Hello all,
    Thank you everyone for your suggestions/help.  @Laura Wagstrom actually direct messaged me that she had the same issue. This was her suggestion: "We had this issue with a view during our upgrade too.  We resolved it by removing the blank columns from the view, saving and publishing the view, and then adding them back into the view.  Not sure it will work for you but worth a try."

    This seems to have solved the problem when I did the same thing!  Thanks Laura!

    Side note - The view(s) my 1 user was trying to view were not even showing up for me in D365. It makes sense she had so many views, she has the most history as a user for this D365, since 2012. Since that time they've had several admins, now me.  I used the "view manager" plugin with XRMtoolbox and found the views that were either "Owned or shared to" my user, then I was able to assign her view to me as the admin.  I then did Laura's steps to remove the faulty columns and add them again.​ Once I published and tested, the columns were showing data as they should!

    ------------------------------
    Tim Dailey
    Sr Marketing CRM Administrator
    Starkey Hearing Technologies
    The CRM Dude (freelance consultant)
    New Hope MN
    ------------------------------

    Academy - Online Interactive Learning from Experts


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