Customer Engagement & Dynamics CRM Forum

Outlook tracking info not showing

  • 1.  Outlook tracking info not showing

    Posted 3 days ago
    ​We recently upgraded our Outlook and now the CRM tracking information is not showing at the bottom of the email.  The email is getting tracked in CRM and we get the icon showing it is tracked, we just don't get the tracking links at the bottom of the email.
    Outlook version - 1811(Build 11029.20079).
    Dynamics 365 version 1612 (8.2.3.114) (DB 8.2.2.2464) online
    MS Office Outlook version 8.0.0.1088
    Email tracking

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    Matt Jackson
    CRM Developer
    GuideStone Financial Resources
    Dallas TX
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