Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

Outlook tracking info not showing

  • 1.  Outlook tracking info not showing

    Posted 12-06-2018 08:44 AM
    ​We recently upgraded our Outlook and now the CRM tracking information is not showing at the bottom of the email.  The email is getting tracked in CRM and we get the icon showing it is tracked, we just don't get the tracking links at the bottom of the email.
    Outlook version - 1811(Build 11029.20079).
    Dynamics 365 version 1612 (8.2.3.114) (DB 8.2.2.2464) online
    MS Office Outlook version 8.0.0.1088
    Email tracking

    ------------------------------
    Matt Jackson
    CRM Developer
    GuideStone Financial Resources
    Dallas TX
    ------------------------------


  • 2.  RE: Outlook tracking info not showing

    TOP CONTRIBUTOR
    Posted 12-27-2018 09:17 AM
    Hey Matt,

    Have you tried re-installing the Outlook client?

    Just uninstall the one you have and re-install the latest available release.

    Maybe some registry keys changed between the two versions of Outlook that could be causing this issue.

    ------------------------------
    Gus Gonzalez
    7x Microsoft MVP, CRMUG All-Star
    CEO, Elev8 Solutions
    ------------------------------



  • 3.  RE: Outlook tracking info not showing

    Posted 01-08-2019 09:09 AM
    Found a solution to this issue - it's an Outlook compatibility setting:

    Go into Outlook - File->Options -> General -> User Interface options - select the Optimize for compatibility (application restart required) option

    After restarting Outlook - tracking information shows with hyperlinks to CRM.


    TmtGKEQTTDGhJ0RXH6I9_Outlook setting.png
    ​​



    ------------------------------
    Matt Jackson
    CRM Developer
    GuideStone Financial Resources
    Dallas TX
    ------------------------------