Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

CRM and PowerApp Licence

  • 1.  CRM and PowerApp Licence

    Posted Jun 10, 2019 08:30 AM

    I am trying to understand the Licences for CRM and PowerApp 2 Licence and wondered if anyone could help when using CDS.

    1. Can I use Team Member Licience for PowerApps. i.e if the Powerapp uses CDS but does not Update Account and has less then 15 Custom entites or do I have to use a PowerApps 2 Licience.

    2. Can I use a PowerApp 2 Licience for my CRM users where they are only updating the Account, Contact and custom entites.

    Sailesh shah
    City of London Corporation
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

  • 2.  RE: CRM and PowerApp Licence

    Posted Jun 11, 2019 03:50 AM
    My opinion from looking at the guides and rules is:
    1 Assuming that you mean a Canvas PowerApp here.  The CDS connector is a premium connector so you don't have access to it if you only have a Dynamics Team Member License.  However if you have a PowerApps P1 you have "CRUD on standard entities that are not restricted".  If you have Business Process Flows, real time workflows etc. on any of the entities you need a PowerApps P2.  If this scenario is a Model Driven PowerApp then you can use a Team Member with the restrictions that you talk about.  The PowerApps licensing is Microsoft's preferred route unless you're using the other Team Member capabilities.
    2 Yes as long as you don't update a "restricted entity".  "If the PowerApps application creates or updates a restricted entity, then the application user needs to be licensed with an Enterprise Application or Plan (Full user".  Cases are an example of a restricted entity.

    Without a full license there's also restrictions on the Insights/AI features etc.
    D365 June Licensing Guide:

    This is my opinion based on what I can read in the guides - I'm wouldn't advertise myself as a licensing expert.

    Andrew Wolfe
    Head of CRM Practice
    Technology Services Group
    United Kingdom

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

If you've found this thread useful, dive deeper into User Group community content by role