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"Email has been blocked" message on UUI Timeline

  • 1.  "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted Mar 22, 2019 08:01 AM
    Hi all,
    We're on Dynamics CRM Online v9x and looking at moving over to the new UUI.  All emails on the Timeline have the below "This Email has been blocked due to potentially harmful content" message.


    Images are also blocked.  Clicking on the V button in the bottom right of the email will open up the whole email chain which is nice feature although the images are still blocked so it appears that the message is only referring to the images and not the text itself

    Is this what everyone else gets as well?

    I found a CSS/JS hack online and just wondering whether this is worth implementing or if there is a more suitable way of doing these (e.g. if this message is due to our Exchange or security settings etc).

    Thanks.

    #CustomerEngagement
    #Admin​​

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
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  • 2.  RE: "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted Mar 29, 2019 11:13 AM
    Bumping just in case people missed this one.  I'll raise with Microsoft if I don't get any responses.

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

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  • 3.  RE: "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted Apr 01, 2019 03:51 AM
    I just tell folks to ignore these messages - none of the emails were not delivered.

    ------------------------------
    Donal McCarthy
    BrightWork
    Galway
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  • 4.  RE: "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted Apr 01, 2019 09:31 AM
    Mark,
    I try to stay away from unsupported hacks and in this case it hides the show full message so the User will need to get to the full content differently than they do now, so it looks like we are stuck with a completely useless and meaningless warning.  The real problem is telling the Users to ignore a warning message, that goes against everything the system should be providing.  Additionally, the message went from 1-2 lines of text to 5-6 lines of full graphics with boarder, so it is a complete waste of space, space that could be used for something actually useful.

    I've heard that this only appears on messages that came in as HTML.  If that is the case is there a way to convert all messages to text before writing into CRM?

    In any event, if you open or find a suggestion on the MS suggestion site, post the link, I'll up vote it for sure...

    Thanks,

    ------------------------------
    Jim Corriveau
    A.W. Chesterton Company
    Groveland MA
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  • 5.  RE: "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted Apr 01, 2019 01:12 PM
    Thanks @Donal McCarthy and @Jim Corriveau for your replies.

    I'm not aware of there being a way to convert all messages to text before writing to CRM.  We wouldn't want to lose the formatting of the original email so this would be a "no ​​go".

    I've checked CRM Ideas and found 2 that are relevant (there were others but they are very old)...

    https://experience.dynamics.com/ideas/idea/?ideaid=b5ac9150-131a-e611-80e2-c4346badc228 (raised in 2014 but MS replied last year to say they'll consider it for the roadmap) 16 votes
    https://experience.dynamics.com/ideas/idea/?ideaid=80e5b6b6-5666-e611-80eb-5065f38a2b01 (raised in 2016, no reply from MS, a user has commented but none of the links work) 7 votes

    I've upvoted both of these.

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

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  • 6.  RE: "Email has been blocked" message on UUI Timeline

    Posted 13 days ago
    Edited by Jens Kofod 13 days ago
    if you want to remove the warnings Microsoft made it possible to remove it by setting feature flag "SecuritySettingforEmail" in OrgDbOrgSettings

    Read here how: https://iiu.dk/2019/06/03/farewell-email-warning/


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  • 7.  RE: "Email has been blocked" message on UUI Timeline

    TOP CONTRIBUTOR
    Posted 13 days ago
    Great!  Thanks for sharing @Jens Kofod.​

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

    CRMUG Summit - Post


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