Customer Engagement & Dynamics CRM Forum

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

Tom,

Were you able to figure this out? I am trying to find a way to edit the end time when techs/dispatchers forget to close out a WO in a timely fashion. The date/time fields on the Bookable Resource Booking page are locked. 



------------------------------
K Crawford
National Power
Raleigh, NC
------------------------------

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

If you use Google Chrome, there is an extension called "Level Up".  In that extension is a button labeled "God Mode" which will allow you to unlock and edit any locked fields.  That might be worth a shot if your IT department allows you to install extensions in Chrome.

Level up for Dynamics 365

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI
------------------------------

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

Ben,

I completely forgot that I had that extension and it worked perfectly!!

Thanks again for your help.

------------------------------
K Crawford
National Power
Raleigh, NC
------------------------------

Original Message:
Sent: Oct 22, 2020 12:21 PM
From: Ben Edgren
Subject: Bookable Resource Booking - prevent update of End Time

If you use Google Chrome, there is an extension called "Level Up".  In that extension is a button labeled "God Mode" which will allow you to unlock and edit any locked fields.  That might be worth a shot if your IT department allows you to install extensions in Chrome.

Level up for Dynamics 365

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

You're welcome Kim!

@Tom Pickles I know that is a work-around and not a true answer to your question.  Have you looked into using a workflow or business rule to clear that field and unlock it when/after the booking status changes?  I don't have access to Field Service so it's just a guess on my part.  Hopefully someone else with access can provide a more insightful answer.

​

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI
------------------------------

Original Message:
Sent: Oct 22, 2020 12:54 PM
From: Kim Crawford
Subject: Bookable Resource Booking - prevent update of End Time

Ben,

I completely forgot that I had that extension and it worked perfectly!!

Thanks again for your help.

------------------------------
K Crawford
National Power
Raleigh, NC

Original Message:
Sent: Oct 22, 2020 12:21 PM
From: Ben Edgren
Subject: Bookable Resource Booking - prevent update of End Time

If you use Google Chrome, there is an extension called "Level Up".  In that extension is a button labeled "God Mode" which will allow you to unlock and edit any locked fields.  That might be worth a shot if your IT department allows you to install extensions in Chrome.

Level up for Dynamics 365

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

Hi Kim,

I'm fairly new to D365 CRM, do you remember what you changed so the system would no longer update the end time automatically?

Thanks,
John

------------------------------
John Phillips
Musco Lighting, Inc.
------------------------------

Original Message:
Sent: Oct 22, 2020 12:54 PM
From: Kim Crawford
Subject: Bookable Resource Booking - prevent update of End Time

Ben,

I completely forgot that I had that extension and it worked perfectly!!

Thanks again for your help.

------------------------------
K Crawford
National Power
Raleigh, NC

Original Message:
Sent: Oct 22, 2020 12:21 PM
From: Ben Edgren
Subject: Bookable Resource Booking - prevent update of End Time

If you use Google Chrome, there is an extension called "Level Up".  In that extension is a button labeled "God Mode" which will allow you to unlock and edit any locked fields.  That might be worth a shot if your IT department allows you to install extensions in Chrome.

Level up for Dynamics 365

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

I never found a proper solution. In the end, I hid the system fields for end time and put in custom ones which didn't update automatically. Not really ideal but it worked well enough for our purposes.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

Original Message:
Sent: Jun 27, 2022 02:07 PM
From: John Phillips
Subject: Bookable Resource Booking - prevent update of End Time

Hi Kim,

I'm fairly new to D365 CRM, do you remember what you changed so the system would no longer update the end time automatically?

Thanks,
John

------------------------------
John Phillips
Musco Lighting, Inc.

Original Message:
Sent: Oct 22, 2020 12:54 PM
From: Kim Crawford
Subject: Bookable Resource Booking - prevent update of End Time

Ben,

I completely forgot that I had that extension and it worked perfectly!!

Thanks again for your help.

------------------------------
K Crawford
National Power
Raleigh, NC

Original Message:
Sent: Oct 22, 2020 12:21 PM
From: Ben Edgren
Subject: Bookable Resource Booking - prevent update of End Time

If you use Google Chrome, there is an extension called "Level Up".  In that extension is a button labeled "God Mode" which will allow you to unlock and edit any locked fields.  That might be worth a shot if your IT department allows you to install extensions in Chrome.

Level up for Dynamics 365

------------------------------
Ben Edgren
Solutions Architect - Business Intelligence
Hufcor, Inc
Janesville WI

Original Message:
Sent: May 03, 2019 09:16 AM
From: Tom Pickles
Subject: Bookable Resource Booking - prevent update of End Time

I've had a request to modify the behaviour of bookable resource bookings. When the Booking Status is changed from Scheduled to Completed, the End Time is updated to the current time:


Is there any way to prevent this from happening? It appears to be an out of the box feature of Field Service, so I'm guessing it's coded in to the plugins. I was wondering if there's a preference for this anywhere, but I can't locate it.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------