Customer Engagement & Dynamics CRM Forum

Email connects to many customers

  • 1.  Email connects to many customers

    Posted 19 days ago
    In Dynamics 365 we receive emails from customers. Most of our customers are registered with email address so the email connects to the customer and we see the email in the customer's Social pane.
    The problem is that there are some customers thast use the same email address. That can be personal customers and their company use the same email address. We don't know if the email is an issue for the person or for his company. Dynamics connects the email to both the person's and the company's Social pane.
    That connecting the email to many customers is our problem.

    So I ask: Have any solved this issue and how?

     #CustomerEngagement

    ------------------------------
    Bjornar Hallset
    SpareBank 1 Hallingdal Valdres
    Norway
    ------------------------------
    Academy - Online Interactive Learning from Experts


If you've found this thread useful, dive deeper into User Group community content by role