Customer Engagement & Dynamics CRM Forum

Global CRM Online performance issues

  • 1.  Global CRM Online performance issues

    Posted Mar 15, 2021 10:45 AM
    Hello,

    Lately some users from North and South America have a lot of performance issues using the CRM online environment hosted in Europe. It's hardly usable.
    This all seems to got started when CRM moved to the latest UI platform. Are there any other customers experiencing the same?

    When they test out https://CRMinWesternEurope.crm4.dynamics.com//tools/diagnostics/diag.aspx
    They get these measures:

    From Brazil:
    === Latency Test Info ===
    Number of times run: 20
    Run 1 time: 224 ms
    Run 2 time: 226 ms
    Run 3 time: 225 ms
    ...
    Run 19 time: 231 ms
    Run 20 time: 226 ms
    Average latency: 230 ms
    Client Time: Sat, 13 Mar 2021 18:20:57 GMT

    === Bandwidth Test Info ===
    Run 1
    Time: 229 ms
    Blob Size: 15180 bytes
    Speed: 64 KB/sec
    Run 2
    Time: 452 ms
    Blob Size: 15180 bytes
    Speed: 32 KB/sec
    Run 3
    ...
    Run 9
    Time: 440 ms
    Blob Size: 15180 bytes
    Speed: 33 KB/sec
    Run 10
    Time: 226 ms
    Blob Size: 15180 bytes
    Speed: 65 KB/sec
    Max Download speed: 65 KB/sec
    Client Time: Sat, 13 Mar 2021 18:21:01 GMT

    From CANADA:

    === Latency Test Info ===

    Number of times run: 20

    Run 1 time: 906 ms

    Run 2 time: 904 ms

    Run 3 time: 904 ms

    ...

    Run 18 time: 904 ms

    Run 19 time: 906 ms

    Run 20 time: 904 ms

    Average latency: 905 ms

    Client Time: Thu, 11 Feb 2021 00:39:14 GMT

     

    === Bandwidth Test Info ===

    Run 1

      Time: 916 ms

      Blob Size: 15180 bytes

      Speed: 16 KB/sec

    Run 2

      Time: 911 ms

      Blob Size: 15180 bytes

      Speed: 16 KB/sec

    ....

    Run 9

      Time: 1109 ms

      Blob Size: 15180 bytes

      Speed: 13 KB/sec

    Run 10

      Time: 907 ms

      Blob Size: 15180 bytes

      Speed: 16 KB/sec

    Max Download speed: 16 KB/sec

    Client Time: Thu, 11 Feb 2021 00:39:23 GMT



    ------------------------------
    Alexander Ruiter
    CRMMAN
    Bussum
    ------------------------------


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