Customer Engagement & Dynamics CRM Forum

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Wave 1 2020

  • 1.  Wave 1 2020

    Posted Feb 10, 2020 11:07 AM

    In reviewing the Wave 1 2020 documentation, it wasn't clear what the timeframe and flexibility was for deployment to our environments, other than we did have to apply it.

    I submitted the following question to Microsoft Support:

    In reading the documentation, it appears I can apply the 2020 Release Wave 1 to my Dynamics 365 Customer engagement environments anytime between April 1, 2020 thru September 30, 2020. Is this correct?

    And Wave 2 can be applied anytime between Oct 1, 2020 thru March 31.2020. Is this correct?

    Response from Microsoft support:

    About the Wave 1 2020 release, it will happen between April and September of the present year, 2020. It will deliver changes that provide customers with significant capabilities. The release contains many new features across Dynamics 365 applications. So, yes, you are correct with the first statement.

    About Wave two, let me investigate further to be sure before providing you with a final response.


    Another Microsoft group we are working with disagrees with the response from Microsoft Support.

    So I submitted the following question to support:

    So, as long as I apply Wave 1 Upgrade to my environments by Sept 30, 2020, I will still be in compliance.  Microsoft will not force the update prior to Sept 30, 2020.


    So far, we have not been able to get a Yes or No answer to the question.

    Has anyone out there received a definite answer to the above question?

    Thank you!

    Voni Garrett
    Libbey, Inc.
    Toledo OH
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

  • 2.  RE: Wave 1 2020

    Posted Feb 12, 2020 01:13 PM

    Wave 1 is currently available for early access with a long list of features which you have likely already poured over.  That means you can now enable Wave 1 in your environments. It is highly recommended that you enable this in your sandbox FIRST so that you can test the functionality and preview it to your users. Sometime in April (last year it was the end of April) wave 1 will be automatically pushed to all your environments. You no longer opt in and pick a date for this to happen. Microsoft will let you know in the Admin Center when your region will be updated.

    I actually have a blog coming out that will walk you though the process. Would be happy to add the link when it is available. Otherwise you can follow the information here on Microsoft Docs to walk you through it. The title and links to this page are confusing because it makes it sound like you can opt into the update but the opt in is actually only for the early access.

    Please let me know if you have any more questions. Hope that helps and that you are having a lovely day wherever you are.


    Paige Cassada
    Senior Solution Architect
    C5 Insight
    Huntersville NC

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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