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CRM 2016 Header - add New info menu cut off on the SECOND usage

  • 1.  CRM 2016 Header - add New info menu cut off on the SECOND usage

    TOP CONTRIBUTOR
    Posted Mar 15, 2021 04:40 PM

    Hello,
    With Dynamics CRM 2016 on-premise, using Chrome OR Edge we experience a problem, (All is well with Internet Explorer.)

    In the header, when adding a new contact the FIRST time, the entire "add new contact" fields appear appropriately.
    However, after adding the new contact and then ATTEMPTING TO ADD A SECOND, NEW Contact, then the form is cut off.

    Please see the screen shots below.

    Has anyone experienced this and found a solution?



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    Rod Carlson
    Database Administrator
    Chicago
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  • 2.  RE: CRM 2016 Header - add New info menu cut off on the SECOND usage

    Posted Mar 16, 2021 01:11 AM
    This was resolved for us with Service Update 7.

    https://support.microsoft.com/en-us/topic/service-update-7-for-microsoft-dynamics-365-8-2-2-5f4615cd-a104-43c2-9525-58da63c8a433

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    Ramona Brady
    Senior Analyst
    Kastle Systems International
    Houston TX
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    Original Message


  • 3.  RE: CRM 2016 Header - add New info menu cut off on the SECOND usage

    SILVER CONTRIBUTOR
    Posted Mar 16, 2021 08:17 AM
    Yes our Opportunity and Quote product grids do not show products in the grid (although the product count and Total $'s are correct) in Chrome and Edge, they work great in IE.  I believe IE will not be supported this coming Oct 21, hence we better find ways to wean ourselves off IE soon.

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    William Zukas
    Sr. CRM BA/Administrator
    Qosina Corp
    Ronkonkoma NY
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    Original Message


  • 4.  RE: CRM 2016 Header - add New info menu cut off on the SECOND usage

    TOP CONTRIBUTOR
    Posted Mar 16, 2021 10:23 AM
    Thanks to all responses! I was not aware the IE is going away this year. Sounds like an upgrade is needed over all.

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    Rod Carlson
    Database Administrator
    Chicago
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    Original Message


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