Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

Infinite loop trying to access 9.0 environment from Chromebook

  • 1.  Infinite loop trying to access 9.0 environment from Chromebook

    Posted Jan 07, 2019 11:04 PM

    While I primarily work on my PC, I sometimes do quick things in CRM on my Chromebook.  Since our sandbox upgrade to 9.0, I get the apps page (see screenshot) when I hit our sandbox URL.  When I click the "Web" option on the left, I'm brought back to the same page.  I can click the Mobile App Unified Interafce link (far right), but that goes to the mobile experience (with a few OOB dashboards and just a few entities - we haven't yet optimized that).  Anyhow, it's as though Dynamics 365 thinks I'm on a mobile device and won't give me the option to do the web access?

    I can still access the prod environment (not yet upgraded) from my Chromebook from the prod URL just fine, but I can no longer get into the sandbox environment from my chromebook.  I can access it fine directly from the URL on both my PC (chrome browser) and my iPad (Safari).  I also already tried clearing all brower history, cookies, form data, etc. etc.  No luck.

    Any ideas??


    This is the screen I see when I hit the sandbox URL directly AND when I click the "Web" option on the left.



    ------------------------------
    Cherish Orozco
    CRM Consultant
    ------------------------------
    CRMUG Summit - Post


  • 2.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    GOLD CONTRIBUTOR
    Posted Jan 08, 2019 09:12 AM
    Have you tried requesting the desktop version of the site?

    Setting Chrome browser to request desktop version of site

    ------------------------------
    Ben Edgren
    CRM Applications Manager
    Hufcor, Inc
    Janesville WI
    ------------------------------

    CRMUG Summit - Post


  • 3.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    Posted Jan 08, 2019 09:56 AM
      |   view attached
    Hi Ben - Thanks for the suggestion, but I don't see that option available to me (screenshot attached).  It's not under "More Tools" either.





    ------------------------------
    Cherish Orozco
    HITT Contracting Inc
    Falls Church VA
    ------------------------------

    CRMUG Summit - Post


  • 4.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    GOLD CONTRIBUTOR
    Posted Jan 08, 2019 01:58 PM
    Try adding /main.aspx to the end of the URL. This will force it to use the non-mobile UI.

    ------------------------------
    Andy Arndt
    Minitab, Inc.
    State College PA
    ------------------------------

    CRMUG Summit - Post


  • 5.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    Posted Jan 08, 2019 03:01 PM
    That's the URL I start with and when it overwrites on load, I try again to change it to /main.aspx.  I then again land at a URL that has the following suffix - "/main.aspx? forceUCI=1&pageType=apps"

    ------------------------------
    Cherish Orozco
    HITT Contracting Inc
    Falls Church VA
    ------------------------------

    CRMUG Summit - Post


  • 6.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    GOLD CONTRIBUTOR
    Posted Jan 08, 2019 04:11 PM
    I haven't used a chromebook to access CRM, but there's a suggested answer here that might be worth a try.

    https://community.dynamics.com/crm/f/117/t/197819

    ------------------------------
    Andy Arndt
    Minitab, Inc.
    State College PA
    ------------------------------

    CRMUG Summit - Post


  • 7.  RE: Infinite loop trying to access 9.0 environment from Chromebook

    Posted Jan 08, 2019 07:40 PM
    Edited by Cherish Orozco Jan 08, 2019 07:49 PM
    Awesome. Thanks Andy.  That worked.  I was able to change my user agent via the Chrome extension. The second one in the community dscussion worked better than the first as the first didn't allow me to choose Chrome as Windows.  All is good now.  Thanks - much appreciated.

    ------------------------------
    Cherish Orozco
    HITT Contracting Inc
    Falls Church VA
    ------------------------------

    CRMUG Summit - Post


If you've found this thread useful, dive deeper into User Group community content by role