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Adding a suffix to the Email Tracking Token

  • 1.  Adding a suffix to the Email Tracking Token

    TOP CONTRIBUTOR
    Posted 21 days ago
    Edited by Mark Aston 21 days ago
    Hi all,
    We're on D365 CE Online v9 classic interface (but moving to UI before December!).  Recently we integrated a customer ordering platform (built in-house) with Dynamics and are triggering workflows that send out various service emails to customers.  I've had a query from the platform team regarding the email tracking tokens.  They initially asked if the token could be removed so I explained its purpose and that we can't switch it off for certain emails.  They then asked if it was possible to enclose the token in square brackets [ ].  The system settings (see below) only allow me to amend the prefix and not the suffix.

    Are there any supported or unsupported ways to add a suffix to the email tracking token (e.g. via XRMToolBox or OrgDBOrgSettings)?  Please add if there are any draw backs or potential knock on effects.

    Thanks in advance.


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    Mark Aston
    Engineer
    Ordnance Survey
    Southampton, UK
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Adding a suffix to the Email Tracking Token

    TOP CONTRIBUTOR
    Posted 2 days ago
    Bumping in case anyone is able to help.

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    Mark Aston
    Engineer
    Ordnance Survey
    Southampton, UK
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Adding a suffix to the Email Tracking Token

    SILVER CONTRIBUTOR
    Posted yesterday
    Hi @Mark Aston,

    Something we have thought about in the past, admittedly we have not tried it as have not had enough pressure to...

    Create a workflow to modify the email subject on creation. For us it would be to strip the number but not sure if you could use the same to add [ ] around the token?

    Jess​​

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    Jessica Howes
    Microsoft Dynamics Specialist
    Opus
    Reigate
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Adding a suffix to the Email Tracking Token

    TOP CONTRIBUTOR
    Posted yesterday
    Hi Mark,
        As far as I can tell, there is no supported way to change the way the tracking token (other than the prefix) is generated or formatted. And if you are using server-side-sync, then there is nothing that you can use to tap into the inner workings of the system from that perspective.

    Rolling your own solution can be less than tolerable because you would not get the benefit of using any decent outlook integration, you have to deal with security rights of some application you write to read/send email on behalf of users in their exchange folders, and probably no end of support calls because of some quirky behavior.

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    Thanks.
    Nelson Johnson, Solution Architect
    BroadPoint, Inc., Bethesda MD
    Link with me! https://www.linkedin.com/in/nelsonjohnson/
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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