Customer Engagement & Dynamics CRM Forum

Adding a suffix to the Email Tracking Token

  • 1.  Adding a suffix to the Email Tracking Token

    Posted 12 days ago
    Edited by Mark Aston 12 days ago
    Hi all,
    We're on D365 CE Online v9 classic interface (but moving to UI before December!).  Recently we integrated a customer ordering platform (built in-house) with Dynamics and are triggering workflows that send out various service emails to customers.  I've had a query from the platform team regarding the email tracking tokens.  They initially asked if the token could be removed so I explained its purpose and that we can't switch it off for certain emails.  They then asked if it was possible to enclose the token in square brackets [ ].  The system settings (see below) only allow me to amend the prefix and not the suffix.

    Are there any supported or unsupported ways to add a suffix to the email tracking token (e.g. via XRMToolBox or OrgDBOrgSettings)?  Please add if there are any draw backs or potential knock on effects.

    Thanks in advance.

    Mark Aston
    Ordnance Survey
    Southampton, UK
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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