Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

Issue syncing task due dates

  • 1.  Issue syncing task due dates

    GOLD CONTRIBUTOR
    Posted 09-12-2018 03:16 PM
    For those syncing Tasks to Outlook, have you encountered issues with the due date?  For some reason, when I create a Task in Dynamics (online v8.2), it appears in Outlook with a due date one day earlier.  I found the thread below which describes the issue.

    Obviously, due date is a critical field for task management.  If you had the same issue, how did you resolve?

    Thanks!

    Task entered in Outlook shows wrong due date in MS To-Do

    UserVoice remove preview
    Task entered in Outlook shows wrong due date in MS To-Do
    If I add a new Task in Outlook, set the Due Date as 15 May (as an example) after it syncs Microsoft To-Do shows incorrectly "Sun, 14 May" as Due Date. When I do it the other way around and add the to-do in MS To-Do and set the Due Date as Mon, 15 May after syncing Outlook correctly shows 15th of May.
    View this on UserVoice >


    Thanks!



    ------------------------------
    Kyle Buggie
    Columbus OH
    ------------------------------


  • 2.  RE: Issue syncing task due dates

    Posted 09-14-2018 11:44 AM
    Hi Kyle,

    Is this an issue with specific user/machine or is it organization wide?

    One thing to check would be matching Timezones between the Dynamics Server and Outlook Clients.

    You can test this by specifying a time zone for user as described here: Specify time zone settings for a user (Developer Guide for Dynamics 365 Customer Engagement)

    *note: time zone can also be set in personal options: Setting Personal Options

    Additionally, what version of the Dynamics for Outlook is currently installed?

    Thanks,

    ------------------------------
    Bailey Moss
    Account Manager
    mscrm-addons.com
    Atlanta, GA
    ------------------------------



  • 3.  RE: Issue syncing task due dates

    SILVER CONTRIBUTOR
    Posted 11 days ago
    Did you ever find a way to resolve this?  We're having the same issue, using CRM Online 9.1 and the current App for Outlook.  All users are set in CRM and O365 to the correct time zone, and the syncing as the day prior is happening for everyone.

    ------------------------------
    Allison Walters
    IT Coordinator
    Centre for Affordable Water and Sanitation Technology
    Calgary AB
    ------------------------------