Customer Engagement & Dynamics CRM Forum

Extra White Space in Notes - Chrome and Edge - On Prem 8.2.8+

  • 1.  Extra White Space in Notes - Chrome and Edge - On Prem 8.2.8+

    Posted Sep 17, 2019 10:54 AM
    ​Is anyone else experiencing issues with Notes in the Social Pane displaying extra white space. or seen a reported bug? Enough white space below the actual note that it restricts users from seeing the created on date/by and if there are additional notes unless using the vertical scroll bar in the Social Pane.

    We noticed the issue in On Prem 8.2.8 and just updated to 8.2.9 with the same issue. It is occurring in Chrome (Version 77.0.3865.75) and Edge, but not Internet Explorer 11.

    Few troubleshooting notes:
    1. If the user clicks into the Note, then clicks out, the notes all shrink back to the actual height of the text and appear like they have historically.
    2. The issue also becomes resolved zooming in/out the main form containing the Social Pane using browser controls.
    3. The issue only seems to occur when Notes are the default tab of the Social Pane; when Activities are set to display by default, and the user clicks the Notes tab to view Notes, they appear as normal.
    4. No enabled form scripts; legacy form rendering not enabled.
    Thanks in advance for any pointers!

    Julie Wimer
    CRM Administrator
    CGB Enterprises, Inc.
    Covington LA

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