Customer Engagement & Dynamics CRM Forum

Internal emails to CRM have html code causing large email sizes

  • 1.  Internal emails to CRM have html code causing large email sizes

    GOLD CONTRIBUTOR
    Posted May 04, 2020 08:33 PM
    When an internal person emails with HTML content to our customer service email address, the the email comes in to CRM just fine and creates a case.  We then reply to the email (to get more information for example) from CRM and when it is received in Outlook, it appends the original email portion of the original email like below.  If I change the original email being sent to CRM to Rich Text, we don't get this issue.  But, our internal users can't keep switching between HTML and Rich text, they need to be able to send all emails as HTML.  Whenever we get the below, and an email string goes back and forth between the CRM and and internal user, we get huge spaces of blank area in the emails, and the size of the email grows exponentially, to the point that we can no longer open the Case. Any thoughts?

    /* Font Definitions */
    @font-face
    {font-family:Wingdings;
    panose-1:5 0 0 0 0 0 0 0 0 0;}
    @font-face
    {font-family:"Cambria Math";
    panose-1:2 4 5 3 5 4 6 3 2 4;}
    @font-face
    {font-family:Calibri;
    panose-1:2 15 5 2 2 2 4 3 2 4;}
    @font-face
    {font-family:"Calibri Light";
    panose-1:2 15 3 2 2 2 4 3 2 4;}
    @font-face
    {font-family:"Arial Narrow";
    panose-1:2 11 6 6 2 2 2 3 2 4;}
    @font-face
    {font-family:Lato;}
    /* Style Definitions */
    p.MsoNormal, li.MsoNormal, div.MsoNormal
    {margin:0in;
    margin-bottom:.0001pt;
    font-size:11.0pt;
    font-family:"Calibri",sans-serif;}
    a:link, span.MsoHyperlink
    {mso-style-priority:99;
    font-family:"Times New Roman",serif;
    color:blue;
    text-decoration:underline;}
    .MsoChpDefault
    {mso-style-type:export-only;
    font-size:10.0pt;}
    .MsoPapDefault
    {mso-style-type:export-only;}
    @page WordSection1
    {size:8.5in 11.0in;
    margin:1.0in 1.0in 1.0in 1.0in;}
    div.WordSection1
    {page:WordSection1;}
    /* List Definitions */
    @list l0
    {mso-list-id:368653716;
    mso-list-template-ids:1382988838;}
    @list l0:level1
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:.5in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Symbol;}
    @list l0:level2
    {mso-level-number-format:bullet;
    mso-level-text:o;
    mso-level-tab-stop:1.0in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:"Courier New";
    mso-bidi-font-family:"Times New Roman";}
    @list l0:level3
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:1.5in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level4
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:2.0in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level5
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:2.5in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level6
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:3.0in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level7
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:3.5in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level8
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:4.0in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    @list l0:level9
    {mso-level-number-format:bullet;
    mso-level-text:;
    mso-level-tab-stop:4.5in;
    mso-level-number-position:left;
    text-indent:-.25in;
    mso-ansi-font-size:10.0pt;
    font-family:Wingdings;}
    ol
    {margin-bottom:0in;}
    ul
    {margin-bottom:0in;}
    -->





    ------------------------------
    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
    ------------------------------
    Academy - Online Interactive Learning from Experts


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