Customer Engagement & Dynamics CRM Forum

 View Only

Is anyone else having issues with Content in a Knowledge Article being removed when you click to update it?

  • 1.  Is anyone else having issues with Content in a Knowledge Article being removed when you click to update it?

    TOP CONTRIBUTOR
    Posted Nov 03, 2021 02:09 PM
    We have Knowledge Articles published in our Sandbox and are doing final testing before releasing it to PROD.  Today users are noticing that when they click in the Content field, and click around, the text changes to this:



    Has anyone seen this happen?  It seems it might be a Chrome issue.  I can't replicate it in Edge.  But, all of our users use Chrome, so I'm wondering if anyone has fixed this on their end.

    ------------------------------
    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
    ------------------------------


If you've found this thread useful, dive deeper into User Group community content by role