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CRM File Storage - Contact-Analytics

  • 1.  CRM File Storage - Contact-Analytics

    TOP CONTRIBUTOR
    Posted Jul 02, 2020 03:04 PM
    Is anyone familiar with contact-Analytics and account-Analytics that show up in the File Storage area of the power platform admin center. I'm specifically looking at the "Top file capacity use, by table" chart and we had a huge increase with those two tables just in the last two days. There were about seven managed Microsoft solutions installed in our orgs on Sunday the 28th, and I'm wondering if it could be related to that. I have a case open with Microsoft support but they have not provided an answer yet. The interesting thing is that the storage used by those two spiked in our test sandbox but not our production org.

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    Andy Arndt
    Minitab, Inc.
    State College PA
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: CRM File Storage - Contact-Analytics

    TOP CONTRIBUTOR
    Posted 22 days ago
    I received information from Microsoft support that the "contact-Analytics" and "account-Analytics" files store data from the "Relationship analytics and health" area within Sales Insights. As soon as I enabled that feature it must have started gathering data about contacts and accounts and storing it in those two tables. The scary thing was that in our test sandbox environment, those two files take up 50% more space than our entire test org database.

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    Andy Arndt
    Minitab, Inc.
    State College PA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: CRM File Storage - Contact-Analytics

    Posted 21 days ago
    Does it mean the new entities count against your storage consumption?

    Best regards
    Lars

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    Lars Martin
    Solution Architect
    Hitachi Solutions
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: CRM File Storage - Contact-Analytics

    TOP CONTRIBUTOR
    Posted 21 days ago
    Yes. I opened the Power Platform Admin Center one morning and noticed that our overall storage usage was much higher than just a day or two before as shown on the Summary tab. I then went to the Storage Capacity tab and examined the database, file, and log usage for each of our orgs. The file column for our test sandbox stood out as the one area that had increased dramatically.In the details area where it shows line graphs, I could see a jump in the contact-Analytics and account-Analytics files. Microsoft support is currently trying an experiment where they will turn on the "Relationship analytics and health" feature of Sales Insights in one of their orgs and note the storage usage before and after. They will then turn off the feature to see if the storage usage decreases. They don't yet know if the space is given back after turning the feature off. I am going to try turning it off in our org to see what happens as well.

    ------------------------------
    Andy Arndt
    Minitab, Inc.
    State College PA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 5.  RE: CRM File Storage - Contact-Analytics

    Posted 21 days ago
    I'm wondering why the new entities count against your storage consumption as you cannot influence the entities in any way.
    The feature "Sales Insights" requires additional license costs and I would expect it includes necessary storage too.

    ------------------------------
    Lars Martin
    Solution Architect
    Hitachi Solutions
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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