Customer Engagement & Dynamics CRM Forum

We've had Relevance Search enabled and configured for well over a year. Our users have been using it instead of Categorized Search with no issues. However, I came back from vacation today to a complaint from a user about Relevance Search. Suddenly when we search for something using Relevance Search, we get the message:

The search service is currently unavailable. Try again later or use Categorized Search.

This seems to have started last week, although I don't have an exact date of when it first started. This is happening in both our production environments and the sandbox, which was updated a few weeks ago, when Relevance Search was working.

Searching online about this issue suggests that disabling and re-enabling Relevance Search may fix the problem, but it did not fix it for us. I disabled Relevance Search for about 10 minutes and then re-enabled it and had the same issue. I also ticked "Use new search experience" on and get a different error message with a Retry button, but an error all the same. No search results.

I read someone disabled it for 24 hours and it worked when re-enabled after that extended period.

Any ideas why this could be or what I could try?

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Autumn Hearne
KCoe Isom
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Autumn, my understanding is that Relevance Search uses an outside search function that requires a service.  I get the same message as you show above in one of the non-production environments of a client but the production environment's Relevance Search is working.  Both environments are configured for Relevance Search so I am assuming the service is offline in the non-production environment for some reason.  If Relevance Search is still not working by tomorrow, I would open a ticket with Microsoft.

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Jim Lorrig
Senior Business Solutions Consultant
Heartland Business Systems
Little Chute
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Original Message:
Sent: Nov 30, 2020 01:19 PM
From: Autumn Hearne
Subject: Relevance Search suddenly stopped working

We've had Relevance Search enabled and configured for well over a year. Our users have been using it instead of Categorized Search with no issues. However, I came back from vacation today to a complaint from a user about Relevance Search. Suddenly when we search for something using Relevance Search, we get the message:

The search service is currently unavailable. Try again later or use Categorized Search.

This seems to have started last week, although I don't have an exact date of when it first started. This is happening in both our production environments and the sandbox, which was updated a few weeks ago, when Relevance Search was working.

Searching online about this issue suggests that disabling and re-enabling Relevance Search may fix the problem, but it did not fix it for us. I disabled Relevance Search for about 10 minutes and then re-enabled it and had the same issue. I also ticked "Use new search experience" on and get a different error message with a Retry button, but an error all the same. No search results.

I read someone disabled it for 24 hours and it worked when re-enabled after that extended period.

Any ideas why this could be or what I could try?

------------------------------
Autumn Hearne
KCoe Isom
------------------------------

Hi, I forgot to come back and update this post. We disabled Relevance Search for an extended period of time, and then re-enabled it. Once it was turned back on, I waited a few minutes and everything worked fine.

------------------------------
Autumn Hearne
KCoe Isom
------------------------------

Original Message:
Sent: Nov 30, 2020 03:03 PM
From: Jim Lorrig
Subject: Relevance Search suddenly stopped working

Autumn, my understanding is that Relevance Search uses an outside search function that requires a service.  I get the same message as you show above in one of the non-production environments of a client but the production environment's Relevance Search is working.  Both environments are configured for Relevance Search so I am assuming the service is offline in the non-production environment for some reason.  If Relevance Search is still not working by tomorrow, I would open a ticket with Microsoft.

------------------------------
Jim Lorrig
Senior Business Solutions Consultant
Heartland Business Systems
Little Chute

Original Message:
Sent: Nov 30, 2020 01:19 PM
From: Autumn Hearne
Subject: Relevance Search suddenly stopped working

We've had Relevance Search enabled and configured for well over a year. Our users have been using it instead of Categorized Search with no issues. However, I came back from vacation today to a complaint from a user about Relevance Search. Suddenly when we search for something using Relevance Search, we get the message:

The search service is currently unavailable. Try again later or use Categorized Search.

This seems to have started last week, although I don't have an exact date of when it first started. This is happening in both our production environments and the sandbox, which was updated a few weeks ago, when Relevance Search was working.

Searching online about this issue suggests that disabling and re-enabling Relevance Search may fix the problem, but it did not fix it for us. I disabled Relevance Search for about 10 minutes and then re-enabled it and had the same issue. I also ticked "Use new search experience" on and get a different error message with a Retry button, but an error all the same. No search results.

I read someone disabled it for 24 hours and it worked when re-enabled after that extended period.

Any ideas why this could be or what I could try?

------------------------------
Autumn Hearne
KCoe Isom
------------------------------