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Relevance Search suddenly stopped working

  • 1.  Relevance Search suddenly stopped working

    Posted Nov 30, 2020 01:19 PM
    We've had Relevance Search enabled and configured for well over a year. Our users have been using it instead of Categorized Search with no issues. However, I came back from vacation today to a complaint from a user about Relevance Search. Suddenly when we search for something using Relevance Search, we get the message:

    The search service is currently unavailable. Try again later or use Categorized Search.

    This seems to have started last week, although I don't have an exact date of when it first started. This is happening in both our production environments and the sandbox, which was updated a few weeks ago, when Relevance Search was working.

    Searching online about this issue suggests that disabling and re-enabling Relevance Search may fix the problem, but it did not fix it for us. I disabled Relevance Search for about 10 minutes and then re-enabled it and had the same issue. I also ticked "Use new search experience" on and get a different error message with a Retry button, but an error all the same. No search results.

    I read someone disabled it for 24 hours and it worked when re-enabled after that extended period.

    Any ideas why this could be or what I could try?

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    Autumn Hearne
    KCoe Isom
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    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


  • 2.  RE: Relevance Search suddenly stopped working

    SILVER CONTRIBUTOR
    Posted Nov 30, 2020 03:04 PM
    Autumn, my understanding is that Relevance Search uses an outside search function that requires a service.  I get the same message as you show above in one of the non-production environments of a client but the production environment's Relevance Search is working.  Both environments are configured for Relevance Search so I am assuming the service is offline in the non-production environment for some reason.  If Relevance Search is still not working by tomorrow, I would open a ticket with Microsoft.

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    Jim Lorrig
    Senior Business Solutions Consultant
    Heartland Business Systems
    Little Chute
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    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


  • 3.  RE: Relevance Search suddenly stopped working

    Posted Dec 15, 2020 06:02 PM
    Hi, I forgot to come back and update this post. We disabled Relevance Search for an extended period of time, and then re-enabled it. Once it was turned back on, I waited a few minutes and everything worked fine.

    ------------------------------
    Autumn Hearne
    KCoe Isom
    ------------------------------

    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


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