Customer Engagement & Dynamics CRM Forum

  • 1.  Inbound Emails not created

    Posted Nov 26, 2019 02:39 PM

    We recently setup an inbound email queue to manage case creation from our customers.  Periodically one or two emails will hit our target inbox, but not show up in the CRM queue or generate an email record.  I recently turned on auditing on email messages to make sure the users aren't deleting the email rather than it not getting generated in the first place.  My other thought is that the users are often foldering emails in the inbox itself, and CRM might not be able to process them if the emails quickly move to a folder.  Is there anything else I should troubleshoot?  The inbound email process is new to me so I'm not sure where to start.

    We are CRM 8.1 on prem.


    Kyle Hess
    Red River
    Claremont NH
    Academy - Online Interactive Learning from Experts

If you've found this thread useful, dive deeper into User Group community content by role