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Is it possible to change phone number hover code (title tag for class ms-crm-gridurl)?

  • 1.  Is it possible to change phone number hover code (title tag for class ms-crm-gridurl)?

    GOLD CONTRIBUTOR
    Posted Jul 25, 2019 03:02 PM
    Any time we hover over a phone number in Dynamics 365 CE v9, the following displays:
    Prefix the number with "+<country code><area code>" and install Skype to make calls from Microsoft Dynamics 365.​

    This is coming from the title of the <a> tag on the phone number fields:

    <a class="ms-crm-gridurl" href="#" title="Prefix the number with &quot;+<country code><area code>&quot; and install Skype to make calls from Microsoft Dynamics 365.">555-555-5555</a>


    Is there a way to change the title on these <a> tags for phone numbers so that this does not display?



    ------------------------------
    Adam Posegate
    Fox Valley Technical College
    Appleton WI
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Is it possible to change phone number hover code (title tag for class ms-crm-gridurl)?

    MICROSOFT MVP
    Posted Jul 26, 2019 06:20 AM
    Hi Adam,

    In a word, no.  To explain: as you've described, the page is just HTML ultimately so you could write some JavaScript to change the title tag on the link to remove the tooltip, however, this would be what Microsoft call an 'unsupported' change.  These sorts of changes are highly discouraged and could break in future updates so this is not a good way to solve your issue.

    Here's some more information on unsupported changes: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/supported-extensions#Unsupported

    The better news is that this tooltip is not shown in Unified Interface, only in the older user interface.  So once you move to Unified Interface you won't have this issue.

    Best regards,
    Andrew.

    ------------------------------
    Andrew Bibby
    Dynamics 365 Consultant & Project Advisor
    Evesham, United Kingdom
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Is it possible to change phone number hover code (title tag for class ms-crm-gridurl)?

    GOLD CONTRIBUTOR
    Posted Jul 26, 2019 09:25 AM
    Thanks very much - I appreciate your input on that. I will pass this along to our stakeholders.

    ------------------------------
    Adam Posegate
    Fox Valley Technical College
    Appleton WI
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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