Customer Engagement & Dynamics CRM Forum

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!



------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

This is working for us correctly in the classic web interface, but on our new unified interface, we see the same thing.  Not sure why this is occurring either...

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS
------------------------------

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Our situation is the same as Laura's. Classic is fine, but Unified is not. Funny no one on our end had noticed it yet! I do have a link to a Google Maps url as a field on the form, so our users may be using that instead. Google Maps is more flexible for what they need.

------------------------------
Julie Reynolds
Enterprise Information Steward II
Brotherhood Mutual Insurance
Fort Wayne IN
------------------------------

Original Message:
Sent: Sep 30, 2019 09:43 PM
From: Laura Mortick
Subject: Bing Maps

This is working for us correctly in the classic web interface, but on our new unified interface, we see the same thing.  Not sure why this is occurring either...

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

This could be a bug in UCI.  I would report it to Microsoft so they can at least look at it for a future fix.

------------------------------
Chris Harrington
Solutions Architect
PowerObjects, an HCL Company
------------------------------

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

When I displayed the account using the new UI, the map was "worldly."  I changed the Country of the Address from United States to US, the map displayed correctly (See Image).  However, upon re-opening the record in the UI, the map of the earth returned.  So it is an on-load issue.

------------------------------
Sanford Mosby
Sr. Technical Consultant
Dyn365Pros
St. Louis MO
------------------------------

Original Message:
Sent: Oct 01, 2019 10:27 AM
From: Chris Harrington
Subject: Bing Maps

This could be a bug in UCI.  I would report it to Microsoft so they can at least look at it for a future fix.

------------------------------
Chris Harrington
Solutions Architect
PowerObjects, an HCL Company

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Thanks for the feedback everyone!
​It sounds like everyone is having odd, sporadic behavior which lines up with our findings. We are going to escalate this to Microsoft and I will report back on our findings. Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Original Message:
Sent: Oct 01, 2019 12:20 PM
From: Sanford Mosby
Subject: Bing Maps

When I displayed the account using the new UI, the map was "worldly."  I changed the Country of the Address from United States to US, the map displayed correctly (See Image).  However, upon re-opening the record in the UI, the map of the earth returned.  So it is an on-load issue.

------------------------------
Sanford Mosby
Sr. Technical Consultant
Dyn365Pros
St. Louis MO

Original Message:
Sent: Oct 01, 2019 10:27 AM
From: Chris Harrington
Subject: Bing Maps

This could be a bug in UCI.  I would report it to Microsoft so they can at least look at it for a future fix.

------------------------------
Chris Harrington
Solutions Architect
PowerObjects, an HCL Company

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

We are experiencing this bug in the UCI as well for a client on version 9.1. I can also confirm that it works in the Classic view; just not UCI. If someone could please report this to Microsoft, then we would appreciate it. Thank you!

------------------------------
Mark Guinan
Hitachi Solutions America, Ltd.
------------------------------

Original Message:
Sent: Oct 01, 2019 02:56 PM
From: Kylie Kiser
Subject: Bing Maps

Thanks for the feedback everyone!
​It sounds like everyone is having odd, sporadic behavior which lines up with our findings. We are going to escalate this to Microsoft and I will report back on our findings. Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com

Original Message:
Sent: Oct 01, 2019 12:20 PM
From: Sanford Mosby
Subject: Bing Maps

When I displayed the account using the new UI, the map was "worldly."  I changed the Country of the Address from United States to US, the map displayed correctly (See Image).  However, upon re-opening the record in the UI, the map of the earth returned.  So it is an on-load issue.

------------------------------
Sanford Mosby
Sr. Technical Consultant
Dyn365Pros
St. Louis MO

Original Message:
Sent: Oct 01, 2019 10:27 AM
From: Chris Harrington
Subject: Bing Maps

This could be a bug in UCI.  I would report it to Microsoft so they can at least look at it for a future fix.

------------------------------
Chris Harrington
Solutions Architect
PowerObjects, an HCL Company

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

I experienced the same issue.  Please let us know if there are any updates.

Thanks

------------------------------
Jeremy Petersen
Oregon Department of Energy
------------------------------

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

@Jeremy Petersen we were told by Microsoft that this issue would be addressed in early November. I believe it is an issue across the board for all users.
thanks! Laura ​

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS
------------------------------

Original Message:
Sent: Oct 29, 2019 11:20 AM
From: Jeremy Petersen
Subject: Bing Maps

I experienced the same issue.  Please let us know if there are any updates.

Thanks

------------------------------
Jeremy Petersen
Oregon Department of Energy

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Thanks @Laura Mortick! That is the same update we received from our ticket. Looking forward to see if this resolves the issue!​​

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Original Message:
Sent: Oct 30, 2019 08:28 AM
From: Laura Mortick
Subject: Bing Maps

@Jeremy Petersen we were told by Microsoft that this issue would be addressed in early November. I believe it is an issue across the board for all users.
thanks! Laura ​

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS

Original Message:
Sent: Oct 29, 2019 11:20 AM
From: Jeremy Petersen
Subject: Bing Maps

I experienced the same issue.  Please let us know if there are any updates.

Thanks

------------------------------
Jeremy Petersen
Oregon Department of Energy

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Hello - Has anyone heard back on a resolution to this issue?

------------------------------
Eman Elshareif
Operations Support
Crane WW
TX
------------------------------

Original Message:
Sent: Oct 30, 2019 12:07 PM
From: Kylie Kiser
Subject: Bing Maps

Thanks @Laura Mortick! That is the same update we received from our ticket. Looking forward to see if this resolves the issue!​​

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com

Original Message:
Sent: Oct 30, 2019 08:28 AM
From: Laura Mortick
Subject: Bing Maps

@Jeremy Petersen we were told by Microsoft that this issue would be addressed in early November. I believe it is an issue across the board for all users.
thanks! Laura ​

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS

Original Message:
Sent: Oct 29, 2019 11:20 AM
From: Jeremy Petersen
Subject: Bing Maps

I experienced the same issue.  Please let us know if there are any updates.

Thanks

------------------------------
Jeremy Petersen
Oregon Department of Energy

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

@eman elshareif this started working for us about a month ago, we didn't do anything, it was just fixed. I assume Microsoft pushed out a fix. ​

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS
Kansas City CRMUG Chapter Leader
------------------------------

Original Message:
Sent: Dec 16, 2019 11:34 AM
From: Eman Elshareif
Subject: Bing Maps

Hello - Has anyone heard back on a resolution to this issue?

------------------------------
Eman Elshareif
Operations Support
Crane WW
TX

Original Message:
Sent: Oct 30, 2019 12:07 PM
From: Kylie Kiser
Subject: Bing Maps

Thanks @Laura Mortick! That is the same update we received from our ticket. Looking forward to see if this resolves the issue!​​

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com

Original Message:
Sent: Oct 30, 2019 08:28 AM
From: Laura Mortick
Subject: Bing Maps

@Jeremy Petersen we were told by Microsoft that this issue would be addressed in early November. I believe it is an issue across the board for all users.
thanks! Laura ​

------------------------------
Laura Mortick
Marketing Information Systems Manager
Terracon
Olathe KS

Original Message:
Sent: Oct 29, 2019 11:20 AM
From: Jeremy Petersen
Subject: Bing Maps

I experienced the same issue.  Please let us know if there are any updates.

Thanks

------------------------------
Jeremy Petersen
Oregon Department of Energy

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------

Hello, Kylie

This fits well for us in the classic web interface, but we see the same thing on our modern unified interface. Not sure why this is happening, either...

website : https://www.appjetty.com/dynamics365-mappyfield-365.htm

------------------------------
www.appjetty.com/dynamics-crm.htm
------------------------------

Original Message:
Sent: Sep 30, 2019 05:16 PM
From: Kylie Kiser
Subject: Bing Maps

​Who else has used the Bing Maps on their forms in D365?

We recently configured this on our Account and Contact forms. It works perfectly when an address is entered for the first time. It will show the pin and allow you to click to get the directions.

However, when you open a form that already has an address it will show a map of the whole world. There is no pin and it is not zoomed to the right area. Clicking to get the directions still works as expected. See screenshot below of how this looks.

This is CRM Online. We are seeing the same behavior in the Classic Interface, Model Driven App and Mobile App. Also in the Wave 2 preview.

Any ideas?

Thanks!

------------------------------
Kylie Kiser
Product Owner, CRM
Ascensus

www.CRMUG.com/Washington
KylieKiser.com
------------------------------