Customer Engagement & Dynamics CRM Forum

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

@Jeff Hum, it's the same for me in the environment where I have enabled the new release.

However, looking at a screenshot from the release notes regarding Model-driven app improvements, there is an ABC-button in the lower left corner. That seems to have been removed since:



------------------------------
Niels Lønberg
Digital Sales Specialist
Semco Maritime
------------------------------

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------
​

Thank you @Niels Søgaard Lønberg​

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Original Message:
Sent: Oct 13, 2021 01:38 AM
From: Niels Søgaard Lønberg
Subject: Alphabet Bar not visible after new update

@Jeff Hum, it's the same for me in the environment where I have enabled the new release.

However, looking at a screenshot from the release notes regarding Model-driven app improvements, there is an ABC-button in the lower left corner. That seems to have been removed since:



------------------------------
Niels Lønberg
Digital Sales Specialist
Semco Maritime

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------
​

Hi Jeff,

Some of our end users reported a similar issue. 

I've just finished speaking to Microsoft Support where they have advised;
1. The removal of the `JumpBar` was by design.
2. To re-enable the `JumpBar` for all tables in your environment, you can submit a support request, and Microsoft will do this for you.
3. to re-enable the `JumpBar` for a single table in your environment, you can add `FCB.PcfDatasetGridShowJumpBar` as a property, on a control for the specific table.

I'm still waiting on the summary email, but can share specific steps when it becomes available.

------------------------------
Aaron Telford
Linfox Australia
------------------------------

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Thank you @Aaron Telford​

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Original Message:
Sent: Oct 13, 2021 01:47 AM
From: Aaron Telford
Subject: Alphabet Bar not visible after new update

Hi Jeff,

Some of our end users reported a similar issue. 

I've just finished speaking to Microsoft Support where they have advised;
1. The removal of the `JumpBar` was by design.
2. To re-enable the `JumpBar` for all tables in your environment, you can submit a support request, and Microsoft will do this for you.
3. to re-enable the `JumpBar` for a single table in your environment, you can add `FCB.PcfDatasetGridShowJumpBar` as a property, on a control for the specific table.

I'm still waiting on the summary email, but can share specific steps when it becomes available.

------------------------------
Aaron Telford
Linfox Australia

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Original Message:
Sent: 10/12/2021 4:38:00 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Thank you @Nick Doelman I'm following the steps in the video to see if I can add it back.​

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Original Message:
Sent: Oct 13, 2021 06:15 AM
From: Nick Doelman
Subject: Alphabet Bar not visible after new update

Check this out: (how to bring it back)

https://youtu.be/3r2JldLPHOg

Original Message:
Sent: 10/12/2021 4:38:00 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Hi Jeff,

Yes, we are missing it too after the Wave 2 upgrade. We opened a ticket with Microsoft and they are investigating the issue. I would suggest to open a ticket too.

------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

I heard back from Microsoft and they confirmed that the jumpbar was turned off by default in the new wave update, however, Users can turn it back on in settings (entity by entity):
 
Steps:
 
Go to Settings – Advanced Settings – Settings (dropdown) – Customizations – Customize the system – Entities - <select the entity you want to customize> - Controls – Add Control – Select "Power Apps Grid" and then enable the Jump bar setting.
>> Save & Publish the changes.
 
Example image for Account entity settings that can be updated.


------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Original Message:
Sent: Oct 13, 2021 08:30 AM
From: Nataliya Tsyplakova
Subject: Alphabet Bar not visible after new update

Hi Jeff,

Yes, we are missing it too after the Wave 2 upgrade. We opened a ticket with Microsoft and they are investigating the issue. I would suggest to open a ticket too.

------------------------------
Nataliya Tsyplakova
World Vision Canada

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

Thank you, Jeff. That is very helpful.

------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------

Original Message:
Sent: Oct 13, 2021 11:34 AM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

I heard back from Microsoft and they confirmed that the jumpbar was turned off by default in the new wave update, however, Users can turn it back on in settings (entity by entity):

Steps:

Go to Settings – Advanced Settings – Settings (dropdown) – Customizations – Customize the system – Entities - <select the entity you want to customize> - Controls – Add Control – Select "Power Apps Grid" and then enable the Jump bar setting.
>> Save & Publish the changes.

Example image for Account entity settings that can be updated.

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto

Original Message:
Sent: Oct 13, 2021 08:30 AM
From: Nataliya Tsyplakova
Subject: Alphabet Bar not visible after new update

Hi Jeff,

Yes, we are missing it too after the Wave 2 upgrade. We opened a ticket with Microsoft and they are investigating the issue. I would suggest to open a ticket too.

------------------------------
Nataliya Tsyplakova
World Vision Canada

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

I applied Jeff's suggested fix to our Accounts entity (table) and it works on some views, but not on others. In fact, on some views, once you click a letter, the jumpbar seems to freeze, and you can't click any other letters. Is anyone else seeing this problem?

------------------------------
Scott Grimes
ITW / Hobart
Troy OH
------------------------------

Original Message:
Sent: Oct 13, 2021 11:34 AM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

I heard back from Microsoft and they confirmed that the jumpbar was turned off by default in the new wave update, however, Users can turn it back on in settings (entity by entity):

Steps:

Go to Settings – Advanced Settings – Settings (dropdown) – Customizations – Customize the system – Entities - <select the entity you want to customize> - Controls – Add Control – Select "Power Apps Grid" and then enable the Jump bar setting.
>> Save & Publish the changes.

Example image for Account entity settings that can be updated.

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto

Original Message:
Sent: Oct 13, 2021 08:30 AM
From: Nataliya Tsyplakova
Subject: Alphabet Bar not visible after new update

Hi Jeff,

Yes, we are missing it too after the Wave 2 upgrade. We opened a ticket with Microsoft and they are investigating the issue. I would suggest to open a ticket too.

------------------------------
Nataliya Tsyplakova
World Vision Canada

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------

@Scott Grimes

We noticed that the freezing occurs for views that show the Parent Account field (and therefore have the hierarchy icon at the left of the row) for our Accounts table.
If we use a view that excludes the Parent Account, then the jump bar seems to work.
Also, strangely enough, if we jump through these hoops, it works:

1. While on the Accounts view, refresh the browser window
2. Sort the table by Name, Z to A
3. Sort the table by Name, A to Z
4. Now your jump bar works. 

That might not work for everyone, but it has worked in our testing. ​​

------------------------------
Karla Keeney
Director of Technology
Resource Consulting Group
Orlando FL

[D365 Sales Enterprise online]
------------------------------

Original Message:
Sent: Oct 14, 2021 09:15 AM
From: Scott Grimes
Subject: Alphabet Bar not visible after new update

I applied Jeff's suggested fix to our Accounts entity (table) and it works on some views, but not on others. In fact, on some views, once you click a letter, the jumpbar seems to freeze, and you can't click any other letters. Is anyone else seeing this problem?

------------------------------
Scott Grimes
ITW / Hobart
Troy OH

Original Message:
Sent: Oct 13, 2021 11:34 AM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

I heard back from Microsoft and they confirmed that the jumpbar was turned off by default in the new wave update, however, Users can turn it back on in settings (entity by entity):

Steps:

Go to Settings – Advanced Settings – Settings (dropdown) – Customizations – Customize the system – Entities - <select the entity you want to customize> - Controls – Add Control – Select "Power Apps Grid" and then enable the Jump bar setting.
>> Save & Publish the changes.

Example image for Account entity settings that can be updated.

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto

Original Message:
Sent: Oct 13, 2021 08:30 AM
From: Nataliya Tsyplakova
Subject: Alphabet Bar not visible after new update

Hi Jeff,

Yes, we are missing it too after the Wave 2 upgrade. We opened a ticket with Microsoft and they are investigating the issue. I would suggest to open a ticket too.

------------------------------
Nataliya Tsyplakova
World Vision Canada

Original Message:
Sent: Oct 12, 2021 04:38 PM
From: Jeff Hum
Subject: Alphabet Bar not visible after new update

Hi CRMUG - this is my first post in the forum. After the latest Microsoft D365 Update, our users are reporting that the alphabet bar is no longer appearing at the bottom of their contact list. Is this happening for others and is there a way to get it back? We are using D365 cloud.

Thanks

------------------------------
Jeff Hum
Senior Manager, Digital and CRM Marketing
Arbor Memorial Inc.
Toronto
------------------------------