Hi Lars,
Have you seen Omnichannel for Customer Service yet?
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel------------------------------
Dian Taylor
TMC Business Applications Manager
RSM
boca raton FL
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Original Message:
Sent: Sep 11, 2020 06:56 AM
From: Lars Anderson
Subject: Call / SMS / Email Queu
Hi,
Does anyone have any recommendations for CRM-based solutions for optimizing call center operations?
We are looking for an out-of-the-box add-on solution that will offer multi-channel functionality comparable with ZenDesk / FreshDesk.
Any input or suggestions would be much appreciated.
Lars.
#CustomerService
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Lars Anderson
IT Director
Phillip Jeffries
Fairfield NJ
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