Customer Engagement & Dynamics CRM Forum

Xpertdoc - October 2020
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Call / SMS / Email Queu

  • 1.  Call / SMS / Email Queu

    Posted Sep 11, 2020 06:57 AM

    Hi,

    Does anyone have any recommendations for CRM-based solutions for optimizing call center operations?

    We are looking for an out-of-the-box add-on solution that will offer multi-channel functionality comparable with ZenDesk / FreshDesk.

    Any input or suggestions would be much appreciated.

    Lars.
    #CustomerService

    ​​

    ------------------------------
    Lars Anderson
    IT Director
    Phillip Jeffries
    Fairfield NJ
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Call / SMS / Email Queu

    Posted Sep 14, 2020 09:16 AM
    Hi Lars,

    Have you seen Omnichannel for Customer Service yet? https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel

    ------------------------------
    Dian Taylor
    TMC Business Applications Manager
    RSM
    boca raton FL
    ------------------------------

    Original Message
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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