Customer Engagement & Dynamics CRM Forum

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  • 1.  Call / SMS / Email Queu

    Posted Sep 11, 2020 06:57 AM


    Does anyone have any recommendations for CRM-based solutions for optimizing call center operations?

    We are looking for an out-of-the-box add-on solution that will offer multi-channel functionality comparable with ZenDesk / FreshDesk.

    Any input or suggestions would be much appreciated.



    Lars Anderson
    IT Director
    Phillip Jeffries
    Fairfield NJ

  • 2.  RE: Call / SMS / Email Queu

    Posted Sep 14, 2020 09:16 AM
    Hi Lars,

    Have you seen Omnichannel for Customer Service yet?

    Dian Taylor
    TMC Business Applications Manager
    boca raton FL

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