Customer Engagement & Dynamics CRM Forum

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  • 1.  Call / SMS / Email Queu

    Posted Sep 11, 2020 06:57 AM

    Hi,

    Does anyone have any recommendations for CRM-based solutions for optimizing call center operations?

    We are looking for an out-of-the-box add-on solution that will offer multi-channel functionality comparable with ZenDesk / FreshDesk.

    Any input or suggestions would be much appreciated.

    Lars.  
    #CustomerService

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    Lars Anderson
    IT Director
    Phillip Jeffries
    Fairfield NJ
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  • 2.  RE: Call / SMS / Email Queu

    Posted Sep 14, 2020 09:16 AM
    Hi Lars,

    Have you seen Omnichannel for Customer Service yet? https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel

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    Dian Taylor
    TMC Business Applications Manager
    RSM
    boca raton FL
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    Original Message


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