Customer Engagement & Dynamics CRM Forum

  • 1.  Alternate Key Error

    Posted Sep 16, 2019 03:33 PM
    I'm having trouble creating an alternate key for contacts.  Each time I try to create the key it fails.  I would like to create a key based on the unique combination of values from the contact record's FIRST NAME, LAST NAME, and EMAIL ADDRESS.

    I attempted to remove any duplicates by exporting our current list of active and inactive contacts and then concatenating that specific combination of fields (ensuring there was only one result per combination).  But even after verifying there were no duplicate combinations the key creation still fails.  Does anyone have any ideas as to how I can troubleshoot where the failure is?

    Here is the exception message I get in the Error Log: "The state transition requested is not valid for the current state. Current state: 3, current status: 31, target state: 0."

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    Kyle Polliard
    Allegheny Technologies, Inc.
    Natrona Heights
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    Conference-CRMUG_200x200


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