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How can we tell usage of Dynamics mobile app

  • 1.  How can we tell usage of Dynamics mobile app

    Posted Dec 06, 2018 09:13 AM
    Hello!

    We are trying to figure out a way to measure usage of our instance of Dynamics 365 for Phones or Dynamics 365 for Tablet - is there any way you know of which would allow us to could track logins or mobile metrics?

    thank you,

    Tara

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    Tara Hodgkins
    CRM Product Manager
    Red River
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  • 2.  RE: How can we tell usage of Dynamics mobile app

    Posted Dec 07, 2018 08:00 AM
    Hey Tara,

    The best thing that I've found for doing this is Power Platform, Power platform admin center .  I'm not sure if you're setup is online or on prem but I believe you should be able to see and use this either way.  It gives good stats on an instance by instance basis, things like Active Users, Mode of Access (which is where you'll want to look), API Usage, Plug-in Usage, System Jobs, etc. One thing to note is that it shows the Active Users by Device Type so you'd have to check it and keep track to get any sort of usage trend.  Hope this helps!

    Thanks,
    Nate

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    Nate Varney
    CRM Sr. Software Developer
    Universal Technical Institute (UTI)
    Scottsdale AZ
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  • 3.  RE: How can we tell usage of Dynamics mobile app

    Posted Dec 27, 2018 02:47 PM
    Thank you both!

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    Tara Hodgkins
    CRM Product Manager
    Red River
    Claremont NH
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  • 4.  RE: How can we tell usage of Dynamics mobile app

    Posted Dec 07, 2018 11:56 AM
    Hi Tara,
    It would definitely be worth installing the Organization Insights solution if you can. That makes all the data Nate mentioned accessible directly from within your instance.

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    Ty
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