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User Getting Error

  • 1.  User Getting Error

    Posted Sep 11, 2019 10:44 AM
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    I have a user that is getting the following error when adding or updating contacts "You do not have {0} permission to access {1} records. Contact your Microsoft Dynamics 365 administrator for help."  The user can hit okay and save the change.

    We have two other users with the same security profile and they are not getting this error when completing the same tasks.  I am not sure what else to look at as the message is very vague.

    Leah Rynda
    Christensen Farms
    Sleepy Eye MN

  • 2.  RE: User Getting Error

    Posted Sep 11, 2019 10:59 AM
    Do you have any JavaScript, Plugins or synchronous Workflows around the Contact?

    • If you have JavaScript you can put a try/catch around the Save and see if that gives you more answers.
    • If you have Plugins you can have a try/catch around the Pre and the Post Operations as well.
    • If it is a Workflow, then the Workflow will have failed and should provide you more information.
    • Outside of that you can try the Trace log, just make sure that you start it just before the save and stop it right after the Save to minimize its size

    Gerry Yurko
    CRM Developer
    Lightower Fiber Networks
    Boxborough MA


  • 3.  RE: User Getting Error

    Posted Sep 12, 2019 08:34 AM
    Are there any security attributes assigned by Team membership?  Is this user in the same teams as the users not receiving the error?  Just a thought.


    Glen Wolinsky
    Lead Applications Developer
    Miller & Martin PLLC
    Chattanooga TN


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