Customer Engagement & Dynamics CRM Forum

Outlook Button with CRM Fields Missing

  • 1.  Outlook Button with CRM Fields Missing

    Posted 24 days ago
    Hi
    We have a strange issue here:
    CRM 2016 with Outlook Sync plugin. Office 365 1908. Everything works ok, but if a user gets an Outlook meeting request, the Button "CRM Fields" is missing.
    The other Buttons "Track"/"Untrack" and "Set Regarding" are visible as usual. IMO, the group "Show" is missing, it should contain "Message" and "CRM Fields".
    Missing Group

    My users are sure, some time ago the button has been visible...

    Any ideas? Thank you in advance
    Heinz


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