Customer Engagement & Dynamics CRM Forum

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CRM Cloud Outlool Web Connection

  • 1.  CRM Cloud Outlool Web Connection

    SILVER CONTRIBUTOR
    Posted 9 days ago
    Hello,
       I am sure I am missing something or this is completely out of my wheelhouse.  Can I connect our Dynamics CRM (just moved from On-Prem to Cloud) to Web Outlook?  I can reconfigure the client version to connect, cannot find where/how to make a connection to my Outlook 365...  Any help or article references would be greatly appreciated.

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    Jeff Conrad
    Protective Industries, Inc.
    Buffalo NY
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  • 2.  RE: CRM Cloud Outlool Web Connection

    GOLD CONTRIBUTOR
    Posted 9 days ago
    Jeff,

    See if this video serves your purpose:

    https://www.youtube.com/watch?v=bvXsTXvFwjg

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    Sunil Raheja
    Aha Apps
    Glen Allen VA
    https://www.ahaapps.com/microsoft-dynamics-crm/
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  • 3.  RE: CRM Cloud Outlool Web Connection

    TOP CONTRIBUTOR
    Posted 9 days ago
    @Jeff Conrad - I would suggest reviewing this article. This has more recent information for the newer Dynamics 365.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook

    You can use the Dynamics 365 App for Outlook with the Web Outlook. Also, the Dynamics 365 App for Outlook will work inside the Outlook Mobile App on phones and tablets. ​

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    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    www.acemicrotech.com
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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