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user cannot open dynamics 365 CE from outlook new add-in

  • 1.  user cannot open dynamics 365 CE from outlook new add-in

    SILVER CONTRIBUTOR
    Posted Oct 04, 2019 10:20 AM
    Edited by giovanni manunta Oct 04, 2019 10:27 AM
    Hello,

    only one of my user is still experiencing this error

    I cannot connect to dynamics 365 from outlook using the new addin

    this is the error

    Activiteit-id: 9dc1e579-8e1c-47e6-9e5d-01d2769372f0 datum: Fri, 04 Oct 2019 13:04:02 GMT fout: CRMProvider.GetAppId XMLHTTPRequest failed tracering: Error: CRMProvider.GetAppId XMLHTTPRequest failed at Anonymous function (https://xxx.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.425.1:1:112328) at r (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:18:9351) at i.prototype._settlePromiseFromHandler (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:14559) at i.prototype._settlePromise (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:15364) at i.prototype._settlePromise0 (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:16065) at i.prototype._settlePromises (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:17284) at r.prototype._drainQueue (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3131) at r.prototype._drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3189) at drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:1313) at Anonymous function (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:31140)


    do you have some idea what is it and how to solve it

    Met vriendelijke groeten,


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    giovanni manunta

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    Conference-CRMUG_200x200


  • 2.  RE: user cannot open dynamics 365 CE from outlook new add-in

    MICROSOFT MVP
    Posted Oct 04, 2019 10:39 AM
    @giovanni manunta - Does the user have the "Dynamics 365 App for Outlook User" security role? Also, in their primary Security Role(s), check the Business Management tab.



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    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    ACE Microtechnology
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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  • 3.  RE: user cannot open dynamics 365 CE from outlook new add-in

    SILVER CONTRIBUTOR
    Posted Oct 04, 2019 10:57 AM
    yes he has correct sec roles&privileges

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    giovanni manunta
    Georg Fischer
    cernusco sul naviglio
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  • 4.  RE: user cannot open dynamics 365 CE from outlook new add-in

    Posted 12 days ago

    Hi Giovanni,

    I am currently facing the exact same issue. Would you mind posting your solution if you found one, so that others can learn from that in the future?

    thanks,



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    Rogier Vriezen
    Functional Consultant
    Amsterdam, Netherlands
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  • 5.  RE: user cannot open dynamics 365 CE from outlook new add-in

    SILVER CONTRIBUTOR
    Posted 12 days ago
    Edited by giovanni manunta 12 days ago

    Okay, thanks for your question

     

    We fixed in this way

     

    1)     We open a ticket to Microsoft

    a.      After 2 or three meetings we discovered together that that user must to add these trusted sites

                                                        i.     *.dynamics.com

                                                       ii.     *.microsoftonline.com

                                                      iii.     https://login.windows.net

    b.      Then we cleaned up the Internet Explorer Cache(IE not chrome) and we removed the Internet Temporary file from IE (again IE, not CHROME)

     

    This worked for us.

     

    Another useful link Microsoft Provided:

    https://support.microsoft.com/en-sg/help/4035750/something-went-wrong-during-sign-in-error-using-dynamics-365-app-for-o

     

    Let me know

     

     

    Conference-CRMUG_200x200


  • 6.  RE: user cannot open dynamics 365 CE from outlook new add-in

    TOP CONTRIBUTOR
    Posted 11 days ago
    Glad you got a resolution. The app is built on IE tech. We've had similar, and even if user never uses IE, the solution almost always involves clearing their IE cache.

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    Ryan Perry
    Business Systems Analyst
    Auric Solar
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    Conference-CRMUG_200x200


  • 7.  RE: user cannot open dynamics 365 CE from outlook new add-in

    SILVER CONTRIBUTOR
    Posted 11 days ago

    Yes at the end we fixed , I am sorry for the delay in getting back to all of you.




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