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Upgraded to O365 cant use mailbox now

  • 1.  Upgraded to O365 cant use mailbox now

    SILVER CONTRIBUTOR
    Posted Mar 28, 2019 04:21 PM

    My company is in the process of upgrading to Office 365. Our IT department is the first to get it so we can migrate everything correctly and what not before it goes to the rest of our users.

    Since my mail has been upgraded to O365 I lost my ability to use mailbox in CRM with our current exchange email server profile. Has anybody ran into similar issues? I tried Exchange hybrid and Exchange online and both dont seem to work.

    Any thoughts?



    ------------------------------
    Jonathan O'Brien
    AY McDonald
    ------------------------------
    CRMUG Summit - Post


  • 2.  RE: Upgraded to O365 cant use mailbox now

    TOP CONTRIBUTOR
    Posted Mar 29, 2019 06:43 AM
    Hi Jonathan,
    Let's have a look at your set up and see what might be wrong.  Do the following screenshots match yours?

    Settings > Email Configuration > Email Configuration Settings


    Settings > Email Configuration > Mailboxes > search for your mailbox



    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

    CRMUG Summit - Post


  • 3.  RE: Upgraded to O365 cant use mailbox now

    SILVER CONTRIBUTOR
    Posted Mar 29, 2019 10:16 AM
    Got it to work!

    Ran the mailbox had to be re approved by a O365 Global Admin. Worked with the default Exchange Online Profile.

    ------------------------------
    Jonathan O'Brien
    AY McDonald
    ------------------------------

    CRMUG Summit - Post


  • 4.  RE: Upgraded to O365 cant use mailbox now

    TOP CONTRIBUTOR
    Posted Mar 29, 2019 10:20 AM
    Great!  Glad you were able to resolve it Jonathan.​

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

    CRMUG Summit - Post


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