Customer Engagement & Dynamics CRM Forum

SOLUTION: Workflow Send Email Step Configuration Error Message

  • 1.  SOLUTION: Workflow Send Email Step Configuration Error Message

    Posted Apr 22, 2020 04:28 PM
    I recently discovered a bug when you try to modify a Send Email step in a Power Apps workflow.  This error occurs when you try to set the email properties after you add the Send Email step.


    This isn't a very helpful error message.  I wasn't able to find a solution online and so I worked with Andy at Microsoft Support and we finally found the solution.

    In the end we went to the Activities section and created a new email record.
    If your default form says "Enhanced Email" like it does here, this is what is causing your problem.

    Once I changed the form to "Email" I was able to do my work as normal.

    I'm not sure why Enhanced Email is causing these problems, but hopefully it will be fixed before too long.  Until then, I hope that this helps someone else who encounters this problem.
    #CustomerEngagement #Admin #Workflow​​​​​​​

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    Jonathan Blackham
    Sales Operations Specialist
    Valin Corporation
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    Academy - Online Interactive Learning from Experts


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