Good morning!I believe we've stumbled on a bug with the Duplicate Detector results as we are trying to understand the new presentation of the list of potential duplicates in the unified interface.
Hi Julie,We are due to go live with the unified interface in September and have a small base of existing users on 2013 - all of us have noticed the issues you are flagging on Duplicate Detection and cannot work out how to get back to the original Contact you are trying to create when working out if it's a duplicate. I'm very interested to see what response you get and in the meantime I've asked our suppliers to provide a lesson on:- what the system can and can't do in terms of duplicate detection - what rules is the system applying around duplication detection - how to navigate to check contact details and not lose the contact you are trying to create if CRM does detect a duplicate.Will let you know what we get back in terms of advice but you have at least validated my concerns around duplicate detection not being intuitive on the unified interface, so thank you. My worry is users will simply ignore and save if it's too cumbersome.Good luck and hope you get some advice
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