Hi Anthony,
There's a UK company that does a pretty rich Dynamics 365 (or Flow) integration called TxtSync -
https://txtsync.com/microsoft-dynamics/Longer term, you might be interested in
Omni Channel Engagement Hub from Microsoft, which will offer SMS integration for customer service scenarios along with doing a ton of other stuff.
This is a popular area for integration, please let us know how you get on!
Cheers,
Andrew.
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Andrew Bibby
Dynamics 365 Consultant & Project Advisor
CRM Plus Ltd
Evesham
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Original Message:
Sent: Apr 11, 2019 12:14 PM
From: Anthony Roth
Subject: SMS Texting Tools
Hello all,
Hoping I can get some ideas of tools to use for the ability to text out of CRM. We will be in the cloud as of 2 weeks from today. Would love to hear your thoughts on this subject. Currently my company is looking at non CRM linked solutions like Textedly & SlickText.
Look forward to hearing your thoughts.
Thanks,
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Anthony Roth
Director of Business Systems
California Hospital Association
Sacramento CA
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