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SMS Texting Tools

  • 1.  SMS Texting Tools

    GOLD CONTRIBUTOR
    Posted Apr 11, 2019 12:15 PM
    Hello all,

    Hoping I can get some ideas of tools to use for the ability to text out of CRM. We will be in the cloud as of 2 weeks from today. Would love to hear your thoughts on this subject. Currently my company is looking at non CRM linked solutions like Textedly & SlickText.

    Look forward to hearing your thoughts.

    Thanks,

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    Anthony Roth
    Director of Business Systems
    California Hospital Association
    Sacramento CA
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    Conference-CRMUG_200x200


  • 2.  RE: SMS Texting Tools

    TOP CONTRIBUTOR
    Posted Apr 11, 2019 12:39 PM
    PowerObjects makes an add-on for texting from 365: PowerSMS

    https://www.powerobjects.com/powerpacks/powersms/

    -Joe

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    Joseph C. Markovich
    IT Manager
    Okaya Electric America
    Valparaiso IN
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    Conference-CRMUG_200x200


  • 3.  RE: SMS Texting Tools

    SILVER CONTRIBUTOR
    Posted Apr 12, 2019 02:30 AM
    Have you taken a look at Flow and the twilio connector? For sending SMS it's very simple to get going. If you need two way it's a little more effort but doable, a friend of mine done a blog on the two way thing https://www.charliedev.xyz

    I've used PowerObjects SMS in the past, very good tool!
    CharlieDev remove preview
    CharlieDev
    Dynamics, PowerApps and Azure
    View this on CharlieDev >


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    Jamie Bark
    Managing Consultant
    RSM UK LLP
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    Conference-CRMUG_200x200


  • 4.  RE: SMS Texting Tools

    MICROSOFT MVP
    Posted Apr 12, 2019 07:11 AM
    Hi Anthony,

    There's a UK company that does a pretty rich Dynamics 365 (or Flow) integration called TxtSync - https://txtsync.com/microsoft-dynamics/

    Longer term, you might be interested in Omni Channel Engagement Hub from Microsoft, which will offer SMS integration for customer service scenarios along with doing a ton of other stuff.

    This is a popular area for integration, please let us know how you get on!

    Cheers,
    Andrew.

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    Andrew Bibby
    Dynamics 365 Consultant & Project Advisor
    CRM Plus Ltd
    Evesham
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    Conference-CRMUG_200x200


  • 5.  RE: SMS Texting Tools

    MICROSOFT MVP
    Posted Apr 15, 2019 09:35 AM
    Anthony,

    Check out my blog posting where I show you how to use Flow to send SMS messages from within CRM to members of a marketing list. You can also easily modify the approach and use it to send to one or more selected Contacts.

    https://www.crminnovation.com/blog/running-microsoft-flow-from-within-dynamics-365-ce/

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    Jerry Weinstock
    Business Technology Strategist, MVP
    CRM Innovation
    Lenexa KS
    https://mvp.microsoft.com/en-us/PublicProfile/4029113?fullName=Jerry%20%20Weinstock
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    Conference-CRMUG_200x200


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