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User Activity Logging: Audit user access phone app

  • 1.  User Activity Logging: Audit user access phone app

    SILVER CONTRIBUTOR
    Posted Mar 09, 2020 05:15 PM
    In our sandbox I turned on Audit Settings: Audit user access. It captures user logins from the Web but not the phone app even when I log out and back in.

    Is there a way to audit who logs into the system whether they use the Web, Phone or Outlook client?

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    Jeff Botts
    Sempra Global
    San Diego CA
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: User Activity Logging: Audit user access phone app

    MICROSOFT MVP
    Posted Mar 10, 2020 10:29 AM
    @Jeff Botts - Have you looked at the Power Platform Admin Center (PPAC - https://admin.powerplatform.com)? There are analytics showing user access by browser and device. ​

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    Aaron Back
    Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
    ACE Microtechnology
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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    Academy - Online Interactive Learning from Experts


  • 3.  RE: User Activity Logging: Audit user access phone app

    SILVER CONTRIBUTOR
    Posted Mar 10, 2020 11:37 AM
    Wow this is great! A real a wealth of information.  I had to poke around to find it since it was under the Analytics > Common Data Service. I especially like the Download list. Just such a wealth of information.

    I assume these are all Power BI. I wonder if they could be put on a dashboard  within CRM so the managers could see active users.

    Thanks



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    Jeff Botts
    Sempra Global
    San Diego CA
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    Academy - Online Interactive Learning from Experts


  • 4.  RE: User Activity Logging: Audit user access phone app

    SILVER CONTRIBUTOR
    Posted Mar 10, 2020 01:13 PM
    OK a follow up question.

    I read through the Common Data Service analytics document and have a question on what is considered an Update

    It states
    Total number of active users (unique users) who performed an operation that caused one of these SDK calls: RetrieveRetrieve MultipleDeleteCreate, and Update.

    I ask because I am seeing less updates that I would expect. Our users heavily use the Outlook App and link emails which become an activity. Not sure if this is considered an SDK call.

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    Jeff Botts
    Sempra Global
    San Diego CA
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    Academy - Online Interactive Learning from Experts


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